No one reply my in-app message so I have to call. And it’s weird that the receptionist is not clear about my Gold membership benefits such as late checkout and free breakfast but what I find the most disrespectful is that the receptionist has to ask the duty manager for my requests yet the manager was just chatting with other staff and she never smile at me whenever I pass by and look at her. I’d love to stay again but the reception should be trained properly again.
Great Location. Room is a bit small and can also be cleaner. Hotel staff is able to locate the shirts that I forgot in the room however, hotel staff is not able to send the shirts back to me even as I was willing to pay. I had to arrange my own courier service to pick them up. Surprised that Hilton cannot provide this service.
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