First time staying here in Manchester, staff and faculties were great. Staff very friendly, nothing was too much trouble. First night we went to the bar ordered food which again was a very pleasant experience. Would definitely stay here again 10/10
Very good experience from the beginning to the end. I was greeted by Michelle and she was so helpful and super friendly. When we asked reception for the help to reset the heating, they came to help immediately and very helpful. Clean room perfect location for early flight. Will stay here again.
Special praise to Michelle from South Korea. She is making me feels so welcome and show me directions to the airport. Recommended me with membership benefits. Thank so much !
Checked into TRIBE Manchester Airport Hotel and I’m really impressed. The hotel is modern, stylish, and very clean. The check-in process was smooth, and the location is perfect for an airport stay. The room is comfortable and well-designed. A great choice for anyone travelling through Manchester Airport.
During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience.
A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay.
The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience.
One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons.
In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.
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