I stayed here recently and was disappointed with the value for money based on the price paid. The facilities felt dated, especially the hair dryer which barely worked. I also requested a dental kit from reception and was told to purchase one from the vending machine, which felt surprising for a hotel of this level. I eventually received one the next morning after speaking to housekeeping directly.
For the price I paid, I don’t feel that the experience met basic accommodation expectations. While the location is convenient and close to the Eiffel Tower, the overall service and quality didn’t justify the cost. I expected more comfort and better guest support given the hotel’s star rating and price point.
The hotel is quite good, have water machine outside the room, complimentary sparkling water, and offers a stunning view of Eiffel Tower from the rooftop.
I came to Paris for my birthday trip. The room I booked gave me a superb view of the Eiffel Tower, especially every night. I would say this apartment is value for money, given the price paid for the view.
However, 3 large items have disappointed me badly.
1) I was overcharged for the tourist tax. I only found out on the last day during check out that the tourist tax was counted via number of pax, instead of per room. I only had 3 pax staying in the room but was charged the tourism tax for 4 pax, which is the maximum capacity of the room I booked. I did not have the time to pick this up on my last day as my driver was already here and I was rushing to my flight. I am very disappointed with the dishonesty I have faced here.
2) Security is a big issue. I have placed “Do Not Disturb” tag outside my room, but someone still entered my room to pick up the portable heater which one of your staff delivered on the first night. I had many valuables in the room and hence I indicated “Do Not Disturb” as I don’t wish for anyone to enter. This is a big security breach and it happened on my second day of stay. I went down to the reception in the evening instantly when I realised someone has entered. The reception just told me that they are deeply sorry and they can’t do anything, and asked me to see the manager the next day instead. The next day, in the morning at 10:00am 31 Oct 2025, when I asked to see the manager, the reception kept telling me the manager wasn’t available. Even when I came back at 6:00pm the same day, the reception still told me the same thing - manager wasn’t available. It seems like the reception is just hiding and preventing me from talking to the manager. This is utter rubbish.
3) Facilities in my room were not working - the heating rack in the toilet was not working, the lamps in the living room were not working. My entire room was so poorly lit. For a hotel chain under the Accor group, I expect something better.
Good location, very close to Metro stations and a quick ride away from most attractions and plenty of places to eat , Boulangeries and local shops very close by.
The hotel itself is very simple and I believe they serve breakfast etc.. too and there is a fully stacked vending machine (although pricey) for anything you may need.
Rooms was cleaned daily by lovely lady but shower was a bit dodgy as it struggled to stay in place but there was plenty of hot water and Air Conditioning too.
Worth the price good value stay!
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