Le Bellune Paris

I stayed here for a couple of nights from the 7th to the 9th of August. During my first night stay, I had a very unpleasant experience with the night receptionist. I returned to the hotel after watching an Olympic table tennis match that finished at around midnight. After showering and washing my hair I found out that the hair dryer didn't work so I phoned the reception to ask for help. The receptionist told me that there was nothing he could do as housekeeping was closed. I told him that I couldn't go to bed with wet hair but he repeatedly refused to help. After a long argument with him on the phone he eventually came up to my room. On entering my room, his manner was aggressive and he was more interested in scolding me than trying to fix the hair dryer. It wasn't until I told him that I would demand a full refund of my room rates before he fixed the problem. The lengthy and frustrating process of dealing with this guy kept me up until 2am. The following day, I filed a complaint with the manager who promised he would investigate the matter. The way I was treated by this night time receptionist makes me feel that there was an element of race and gender discrimination as I am an Asian woman. I'd like to think this was a bad showing by one individual staff rather than the general service level of the hotel. The other staff of the hotel seemed friendly and helpful.

Room was new and clean.

Excellent and clean hotel