Sure Hotel by Best Western Paris Gare du Nord

The room was fine for 1 night stay. But the elevator was out of order that day so I need to handcarry our luggage up through the stairs which make it very troublesome. Breakfast is limited variety and have to wait a while to get some scramble eggs and sausages refilled.

The hotel is located 10 min by walking from Gare du Nord. There are two entrances, but only one has the receptionist. The building is a little old, but the room is quite well renovated. However, the bathroom is really small and there was a weird smell in the room. In addition, the water pipe made a lot of noise. The main entrance was locked after midnight. The intercom did not work but there was a phone number to call to ask the staff to open the door.

Paid for a double bed room, but got a single bed room underneath a rooftop instead where the heater was not working! Talked to the staff, they didn’t change the room for me so I had to ask for more blanket instead! Talked to the staff the next day, they insisted my booking is a single room; with the price that I paid cannot be a double bed room. I said looking at my booking document, it stated clearly that it is a double bed room for two nights! They didn’t care. they asked me to contact trip.com directly and had to wait the trip.com to contact them back. Found out that trip.com also sold this room via a dealer which makes things even complicated. Made the story short, the hotel finally changed me to a new room which they insisted that it is a single room but found out later one opened the door it was finally a double bed room! GOSH!! But it located the direct opposite of the elevators and the stairs!! Causing noisy sound especially at night and in the morning, troubling your sleep. The hotel sent a letter saying that they finally upgraded me the room but their front staff didn’t even know!! To me, it was not much different whether they upgrade me the room or not because they way they treated me was horrible! Trip.com also made things even worst by reimbursing me with the Trip COINs rather than the cash rebate of the price difference that I paid for first night! bad bad bad experience even though paid the money months in advance!

Clean and comfortable. Close to the Gare du Nord, quite convenient.

Staff were lovely. Mr Leon and Samir were very friendly and helpful. The place was very clean. The staff who were serving breakfast were brilliant as well. Really enjoyed our stay. We will be staying again definitely.

房間衞生差 服務人員態度極其惡劣 而且在我放請勿打擾的標誌下 電梯維修員擅自闖入我的房間！差評