Garden Saint Martin

Very Disappointing Stay Not even close to the photos!!! The room was filthy — dust, hair, and mold everywhere. We had to buy our own cleaning supplies just to make it livable. Most of the staff were unhelpful, except for the head of housekeeping. The cleaner was rude and sarcastic. On top of everything, we weren’t allowed to change rooms, paid a high price for a terrible experience, and were charged a city tax that was never mentioned beforehand. Absolutely not recommended.

Horrible experience. The room was in a terrible state when we arrived: hair everywhere — on the beds, sheets, duvets, even in the bathtub. There was dust on all surfaces, mold in the wardrobe and on the hairdryer, and the pillows were yellow and dirty inside. We contacted reception multiple times and were promised cleaning, but nothing happened. The cleaner was rude and sarcastic. When we came back later in the evening, nobody had come. They had only left some clean sheets on the bed. We had to go to the supermarket, buy cleaning products, and clean the bathroom and room ourselves. Also, one day no one came to clean the room at all. When I went down to reception to ask for someone to come and at least take out the trash, they simply handed me garbage bags — and I had to take out the trash myself! This level of service is unacceptable, especially in a hotel. Totally unacceptable service and conditions. Expérience catastrophique. La chambre était dans un état lamentable : des cheveux partout (lits, draps, couettes, baignoire), de la poussière sur toutes les surfaces, de la moisissure dans l’armoire et sur le sèche-cheveux, et des oreillers jaunis. Malgré nos demandes, aucun vrai nettoyage n’a été fait. Le personnel était sarcastique et non professionnel. Nous avons dû acheter nos propres produits pour nettoyer la chambre et la salle de bain nous-mêmes. À notre retour, la seule chose faite était de laisser des draps propres sur le lit. Service et organisation totalement inacceptables. Je ne recommande cet hôtel à personne. Fuyez !

THIS HOTEL IS A DEATH TRAP RUN BY MAN BABIES. Coming on a year from visiting Paris, I’m reminded I must warn people about staying here. All the men who work here are thin-skinned and disgruntled. But first the death trap part: coming home late from dinner & drinks, several nights a week we found the entrance chained and locked! After ringing the doorbell many times, the manager would wake up from their slumber and begrudgingly unlock the front door. When we said this is a safety issue, we were told THIS is a safety precaution to keep drunks out. Okay…why not invest in a key card door (like all other hotels we stayed at)? We were reassured someone would open them if called. WELL…on our second to last night there, coming home relatively earlier in the night, the door wouldn’t open! The **** even tried to blame my friend for breaking it when all she did was try to walk forward into the glass. And yes, I know, it’s glass. In case of emergency just…But if there’s a fire, and smoke is everywhere, that may not be so easy. Also, possibly because we had a big party with special needs, all the managers treated us like we were a nuisance. Before going out one night, the manager asked, “When are you leaving?” I said, “In a couple of days.” He replied, “Good” as he walked away. Ooooo!…If I wasn’t worried about making sure our whole group wasn’t kicked out for no good reason…I would have taken him outside to have a more real conversation. (Wow I had to really restrain myself for the good of the group.) I could go on and on about incidents we had: raising there voice when members of our group dared to raise an issue, denying our eldest (and kindest) members coffee on the morning we checked out, the baldest of these middle aged babies hitting on a friend of a friend’s wife, in front of her husband(!), et cetera. Pity though. The balcony view down the street towards the canal is LOVELY. And the restaurants (and world famous bakery) outside have delicious food served by real friendly people. Still, BEWARE.

Arrived at this hotel for a late check in at 11pm. I had contacted the hotel to let them know we would be late. On checking in we were allocated our triple room. To say I was disappointed in the room is an understatement. It was shabby, dull , tired and the door outside which was a fire escape was blocked by clutter! I went back to the night manager to say I was very unhappy with our room which looked absolutely nothing like the pictures on the website. He insisted there was nothing else available even telling us we could go somewhere else if we weren’t happy !! At after 11pm at night this wasn’t an option. Eventually after lots of argument he reluctantly gave us another room which was marginally better. I would not recommend this hotel basically because the pictures on the website are so misleading. Our room was shabby and disappointing. The bathroom was small with a tiny shower enclosed by a dirty looking shower curtain. It was a nice location but we definitely wouldn’t stay here again nor recommend

This is not a luxury hotel by any means. Typical European rooms – very small, few amenities but very clean. The good thing is that when visiting Europe, you shouldn’t be spending a lot of time in your room anyway! The locality of the hotel is very good. Seems like a safe location and within walking distance to the metro station and many cafes and restaurants. The best part of our stay here was the staff. They were incredibly friendly and helpful to us. We had an unfortunate incident with my husband’s wallet being stolen on the metro from the airport. By the time we got to the hotel, we saw a $3500 charge on our VISA. We went down to the front desk and the gentleman was so very helpful! He placed the call for us and waited until we had everything settled. Later in the week we needed help with train tickets another gentleman patiently assisted us and printed out all of our tickets for us. We definitely enjoyed our stay here.

Ho soggiornato con mio marito e mio figlio di 13 anni, la scorsa settimana in questo albergo 2 stelle prenotato sul loro sito ufficiale a novembre 2024. La prenotazione riconfermata una settimana prima dell'arrivo era per una camera familiare con 3 letti singoli al costo non certamente economico (ma a Parigi si sa che non sia economica) di 530 euro per 3 notti. All'arrivo notiamo che dall'esterno l'ingresso e il palazzo non sembra esattamente con nella fotografia in ogni caso entriamo. Alle 15 facciamo il check in e il receptionist ci fa subito saldare la camera: io chiedo mi raccomando una bella camera. Lui mi risponde certamente! La camera tripla, ma solo con un letto matrimoniale e un singolo affacciava su un piccolo cortile interno, ed era al piano terra accanto ad una camera dove stavano facendo i lavori e trapanando molto forte ancora al momento del nostro ingresso in camera. La camera è praticamente al buio, non si può tirare la tenda alla finestra che da sul cortile perché ci sono gli operai e perché sul vetro è anche appoggiata una scala. Il rumore è insostenibile, allora decidiamo subito di chiedere una camera diversa. Il Receptionist dice che non ha posto.. ma alla nostra insistenza, afferma: stasera non posso cambiare camera ma domani e per le 2 notti successive posso cambiarvi con una camera al secondo piano. A malincuore accettiamo il compromesso che comunque ci sembrava una buona proposta. Restiamo in camera con i rumori insopportabili per il minimo indispensabile e poi siamo costretti ad uscire dall'hotel fino a dopo cena. La mattina dopo, con ancora bagagli chiusi facciamo colazione e dopo ricordiamo al nuovo Receptionist (diverso da quello del giorno prima) dell'accordo preso e chiediamo dove lasciare i bagagli. Il nuovo Receptionist molto scocciato ci dice che il collega si è sbagliato! che non ha altre camere e che dobbiamo restare li... Sono veramente in collera e dico che non è possibile far pagare tutto, prendere un accordo e poi rimangiarsi la parola data al cliente. Non è corretto! Lui dice che ho ragione, che se voglio posso scrivere una lamentela alla direzione... ma che lui non può farci nulla. Gli operai sono stati presenti anche il giorno successivo, chiaccherando davanti la camera la mattina presto e non permettendoci di aprire la finestra ne tirare la tenda per far entrare un pò di luce. Allego fotografie. Quella camera non doveva essere venduta fino alla fine dei lavori dell'hotel. Almeno avrebbero dovuto accordarmi uno sconto o un rimborso. Chiaramente ho scritto una e-mail di reclamo...ma figurati se hanno risposto e dubito che lo faranno :( Parigi è sempre bellissima, quindi la vacanza non è stata rovinata da questo tuttavia non si può reclamizzare sul sito un hotel con foto cosi discordanti dalla struttura che abbiamo effettivamente trovato. La camera buia, rumorosa e deludente, la reception sciatta, il personale dell'hotel molto poco disponibile e prendono accordi non veri solo per rabbonire il cli