Maison Albar Hotels le Pont-Neuf

The room is definitely not the same as the room showed in the website. It has no bathtub, no balcony, no view at all. We even could not open the curtain because you could see nothing outside but others can see inside. No privacy at all. I forgot 4 bags of ham in the  mini bar refrigerator when checked out. This is I bought from Madrid airport as a gift. I called hotel reception at 3pm only a few hours after we checked out to look for the ham hoping to collect them soon. After waiting for two hours without any response I called again and the reception said “we did not find ”. I did not believe. A few minutes later the reception called back for the first time and said they have thrown away my ham. How can you believe: a five star hotel throw away guests’ things without any record or reporting. The ham is brand new and not opened in original nice packing , well preserved in the refrigerator. How arrogant the reception was! She made me feel it was my fault to left my things at the hotel and bother her for it. Yes, she is right: be careful of your belongings! Could not give one star if I can. This can not be a 5 star service, very bad unprofessional guest service. Never back again.

Soap and shampoo quality is sooooo bad. They should change it. Staffs are amazing and nice.

ホテル自体の立地は確かに魅力的で、観光の拠点としては便利です。しかし、価格に見合ったサービスや対応を受けられたかと問われれば、正直に言って「期待外れ」でした。 滞在中、以下のような基本的な不備が連日続きました： 2日目：バスマットが用意されていない 3日目：バスローブが未設置 4日目：再びバスローブなし、ティッシュ補充なし、タブレット電源不良で使用不可 これらはいずれも宿泊料金を考えればあってはならないレベルの対応です。毎回こちらから申し出て初めて修正されるという姿勢にも疑問を感じました。 さらに残念だったのは、あるスタッフの対応があまりにも無愛想で不快だった点です。あくまで事実として述べますが、そのスタッフは他の欧米系のゲストには笑顔で親切に接していた一方、私たちアジア人に対しては明らかに態度を変えていました。 人種差別だと断定するつもりはありません。しかし、あの場にいた誰もがそう感じても不思議ではないほど、対応の差が顕著でした。これは単なる「個人の接客態度の問題」では済まされないと考えます。 「高級ホテル」を名乗るのであれば、全てのゲストに対し公平かつ敬意ある接客を徹底すべきです。 一方、他のスタッフ（特に欧州系の方々）は非常に丁寧で、常に笑顔で対応してくださり、安心感がありました。その点は評価したいと思います。 結論として、ホテルの物理的な設備は良くても、人的サービスの質に大きなばらつきがあるのが現状です。 今後、スタッフ教育の強化と「すべてのゲストを平等に扱う意識改革」が図られることを強く望みます。 The location and facilities of the hotel itself are certainly attractive, and it is a convenient base for sightseeing. However, if you ask me whether the service and treatment I received were commensurate with the price, I can honestly say that it was "disappointing." During my stay, the following basic defects continued every day: Day 2: Bath mat not provided Day 3: Bathrobe not provided Day 4: No bathrobe again, no tissues replenished, tablet power failure made it unusable All of these are unacceptable levels of behavior considering the price of the accommodation. I also questioned the attitude that they only corrected it after we requested it every time. What was even more disappointing was that the behavior of one staff member was too unfriendly and unpleasant. I will state this as a fact, but while the staff member was smiling and kind to other Western guests, he clearly changed his attitude toward us Asians. I do not intend to conclude that it was racism. However, the difference in treatment was so noticeable that it would not be surprising if everyone there felt that way. I do not think this can be dismissed as simply a "problem of individual customer service attitude." If a hotel calls itself a "luxury hotel," it should treat all guests with fairness and respect. On the other hand, the other staff (especially the European ones) were very polite and always greeted me with a smile, which made me feel at ease. I commend them for that. In conclusion, while the physical facilities of the hotel are good, the quality of the personal service varies greatly. I strongly hope that in the future, staff education will be strengthened and a change in attitude will be made to treat all guests equally.