Grand Hotel du Loiret

Orly hava alanından metro ile çok rahat şekilde ulaşım sağlanıyor. Otelin bulunduğu bölge muhteşem her yere çok yakınsınız. Şehrin tren hatları çok iyi olduğundan otelden çıktığınızda yakında bulunan 2 metro hattı ile dilediğiniz yere gidersiniz. Güvenli çevre, temiz odalar, yardım sever çalışanlar. Hiçbir sorun yaşamadan 4 gece konakladık. Belki buzdolabı olmalıydı tek eksik bu diyebilirim.

We stayed here for 3 nights and thoroughly enjoyed it. The room was very small for that length of time so we will book the bigger room next time. And there will definitely be a next time. The hotel is spotlessly clean and very comfortable. The location is excellent and it's surrounded by numerous bars and restaurants, is only a few minutes walk from major attractions and around 30/40 minutes to the Louvre etc.

I have found this hotel on TripAdvisor a couple of months ago, and reserved it through **********. The reservation was for end of April / beginning of May. I chose the option "pay at hotel" and ********** sent me an email saying that my booking was guarantied. Today, a week and a bit before check-in, I've received an email from the hotel saying the my credit card was rejected and I need to provide them with the details of another card. I saw the email only three hours after it was sent, as I am not connected to email 24/7. When I called the hotel the room was already given to another guest. I had to look for another hotel on TripAdvisor and fortunately found one (we're talking about the timeframe of May 1st which is a holiday). Paid again through ********** - needless to say the credit card worked ok (this time I chose the "pay on the spot" feature - better safe than sorry). I find the hotel's behavior totally unprofessional. First, I don't understand why the Hotel needs to check my credit card ten days before payment (********** guarantee my booking - I guess my card is kept on their records, and they know it works) . Second, as the hotel knows that it's a busy weekend, and finding an alternative will be hard for me, they could have contacted me by phone or say WhatsApp which work faster than email. And, if they chose to contact me by email, I think they should have given me more than just a few hours to respond. I would add to this that, when I called the hotel, the clerk at the front desk was unpleasant and blamed me for the entire turn of events. I spoke with him in perfect French, so there was no language issue. My guess is that in the meantime their prices have risen, and they had many guests on the waiting list, so preferred someone who would pay more. I would recommend to any traveler to avoid a hotel which treats customers that way,

Made a reservation for this hotel for 23 April via *******. Received a message in the middle of the night on 18 April (USA) that my reservation was cancelled due to a credit card issue. Fortunately I had woke up and saw the notice on my phone and responded via a message within an hour and they had already sold the room, stating they hadn’t heard from us. One hour! That’s all they waited and their response was insulting: “Sorry to wake you up, here we work in the morning not in the evening (terrible customer service) We confirm the cancellation of your stay following the refusal of your credit card you can go back to sleep” I can’t imagine you they treat guests actually at the hotel!

Hôtel idéalement situé, personnel adorable et très serviable. Un énorme effort a été effectué sur l’accessibilité, la chambre PMR est parfaitement adaptée et le personnel entièrement disponible en cas de besoin. Je recommande vivement cet établissement.

Hôtel très bien situé dans le Marais tout près de l’Ile de la Cité Personnel extrêmement agréable et disponible Quartier animé ( boutiques ,cafés ,restaurants ) mais calme à la fois