Kjersti D
21. juni 2024
We have stayed at the hotel for one night and had water leakage in the bathroom. We got back to our room after dinner and was met with a leakage from the toilet. The leakage was very small, but we went down to tell the receptionist. He came back upstairs with us to have a look, and told us to just put towels around the toilet and by the door, so this is what we did. When we woke up the next morning, the leakage had got a lot worse, and the bathroom floor was flooded. The water was also coming into the bedroom where our stuff has been, so most of our stuff was soaking wet and unusable. We went down to the reception, once again, to let them know about the worsening of the leakage. Two men came upstairs to look at it, but they could not do anything. We have not been able to use the toilet or the shower because of this, and we have not been offered new towels, as all of our other towels are on the floor trying to soak up all the water - unsuccessfully. The morning after, after a looong while, we were offerd a new room so we could shower, but could not have the room for more than one hour. And was not offers any place to dry our clothes. We had to pack our soaking wet stuff in our suitcases and this ruined some of our clothes and stuff. One week later we got an answer on our mail. That we could get a 10% discount on our next stay. No apology, no refund and no service. Would not recommend anyone to stay at this hotel.
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