Azure Urban Resort Residences

There is so many issues in the unit, I wanna explicit the terrible experience that we had. Firstly, the room was different from the photo and the details are irrelevant in this platform. The room was dirty and dusty. The wifi is not working, no utensils. There is so many issues and the owner cedric jae was sarcastic, rude and unhelpful. It ruined my vacation and traumatize us. It is unsafe environment where they asked us to leave in the middle of the night, raining so heavy with the kids. They didn’t let us refund and at the same time I paid another place to stay, booked a grab. The frustration, stress , wasted time and money is unaaceptable. I strongly not recommending this premises because this is fraud. I definitely complained to the platform but still letting this unit to still operates even though there is alot of complains and terrible review. They continuously victimising other people.

First I tried to ask if we can add another person since it can be occupied by 5 people since it is a condo type then the one in the picture and the room I booked are different then before check in the guest invitation is still needed it is not even mentioned in the details what they are offering is just disappointing then instead I should have checked in before 1pm I checked in around 3 pm because they didn't reply like how many times have I called and texted very disappointing .