Ibis Lugano Paradiso

helpful staff, we got ticino ticket which can be redeemed as free bus ticket during staying in Lugano, location is very near from Sansalvatore Funicular

房間如同Ibis其他的酒店一樣一如既往的較小。前台很擁擠，員工還算熱情。地理位置還好，走幾步就可以到湖邊。距離碼頭很近，但是如果是去老城玩的話就有點遠了。房價有點貴，停車費也很貴。

We loved staying here. Staff was very friendly. The room was great and had ac. The bathroom was quite spacious and parking was super easy to get in and out.

The property itself was great. As a budget brand, everything was basic, but functional. Importantly, the A/C worked very well and the shower was great. Breakfast was subpar and probably not worth it. But, my biggest complaint is that I was twice locked out of my room! On the third night of my stay, I was locked out and told "there is a problem in the system and you owe us more money". I asked that we sort out the issue later and that I be allowed back into my room as I had just come back from exercising and it was a hot day. The gentlemen at reception, Andrea (sp?) refused to fix my key card until I paid an additional 9CHF for who knows what. After much discussion, I finally just agreed to pay the money because I was hot and tired and needed a shower. This is NO WAY to treat a guest booked for 9 nights on a cash stay. Utterly ridiculous and very disappointing.

It has been a very nice stay, the staffa was very friendly and profesional ! strongly recomanded

The hotel would have been good if it weren’t for the disgusting, heavily stained carpet in the bedroom.