matthewg59
28. maj 2024
Really excited to visit this hotel based on reviews, whilst some improvements are needed which I’ll talk about it didn’t disappoint. We arrived late and were warmly greeted at reception with a sandwich and checked in quickly, we just had time for a few drinks before going to bed. Rooms - So this was probably the only disappointing part of the stay. Whilst the room was clean and tidy, it didn’t feel like a 4 star and needed some improvements. The bathroom felt tired and needed re- grouting, the toilet seat was stained, the bathroom door was off a hinge (room 364) and the toilet was constantly dripping. The room only has a fridge and hair dryer so could be better appointed. Our room was quiet and the mattress was comfy. A point to note on the bed, the quilts aren’t covered, you only have sheets between which felt a bit odd and a concern around hygiene? Food & Drink- Amazing and could not get enough of it. I can’t speak highly enough about the food standard, variety and presentation. We thoroughly enjoyed this aspect, we ate once in the harbour and it wasn’t up to the hotel standard and it was an expensive option too. A mention to the waiters and waitresses, this is a demanding operation and they do it to an exceptional standard.. I wish I could remember all their names, it’s a tough gig and they are always smiling! Drinks were good, if you like a premium beer you need to pay but other drink options were nice.. especially the iced coffee with baileys! Activities - Noah and Christina are great during the day, getting people involved and interacting. The polo could be a bit testerone fuelled which could put people off but depends who’s sat around the pool I guess. Aqua Zumba and the 10.30 dance always brought smiles! Pools - Great pools, well looked after and inviting. Life guards need to keep a close eye on the pool when on shift rather than talking or looking at phones. More needs to be done about sun beds, far too many are taken and the 7am policy just isn’t respected. In the end we had no choice but to join in otherwise we’d not see the sun all day! Area - Not the best outside the hotel but only 15 min walk to the harbour or shopping complex. What makes this hotel is the food and staff, undoubtedly 5 star…. Give the rooms TLC and tighten up a few bits and it’s not far off perfect! Thank you for a great holiday!
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