Gæstebruger
11. oktober 2024
Having stayed here two years ago I thought that all would be well. The rooms we had were lovely and easily accessible without requests. (June 2022) I travelled with a group both times, but this specific booking was for myself and my nan who is in her 70's, prior to flying, I emailed the hotel directly to request a room that was mobility friendly, near my room and near a lift. The rooms we were given were rooms 115 and 119. The hallway leading to these rooms were vile, old carpet with year's worth of stains on them. I let my nan have the room with the double bed for ease however the shower was impossible for her to access alone, myself and my mum had to make sure we were with her each time she showered to ensure she could get in and out and not slip. Rubber mat was provided however the height of the bath was ridiculous and she wouldn't have been able to do it alone. My brother was in a newer room that had a walk in shower, so he requested the same for my nan but was told this wasn't possible as it was fully booked, he booked the same kind of room as I did on our booking. Mostly reception were unhelpful, to say the least. Saying that, the rooms were clean and tidy and the maids were great, with the signs you can put on the door for cleaning or not. The hotel is in a great location and the staff in the pool bar work incredibly hard, always with a smile on their face, except for one older guy who was there the last time we stayed and looked like he would rather be anywhere else but working! Maja (cocktail party), marianna and one other guy were super friendly and would go out of their way to help! Micheal on the bar inside was as great as he was last time 😊 Sunbed wars ensued during the week but we always managed to find a decent space and there was 7 of us. It's unfortunate that I would choose not to come here again due to the requests not being fulfilled on the rooms as this is a lovely hotel, it seems that singles are put wherever they may have room, regardless of need, at least update them a bit and replace the carpet!! Also go to the spa for an Indian massage, you won't regret it!
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