Bellagio Hills Hotel and Restaurant

We had a relaxing stay at the hotel. We commend the staff for their excellent customer service. They went all out to meet our needs and requests - from the front desk, to the bar and pool staff, and the kitchen and room staff, as well as grounds and security staff. Well done! Expect a return stay from us!

Pictures of the rooms looked nicer and bigger than the actual rooms. Furnitures were a bit outdated. We had to add a standard room that was a little pricey. But I liked the quietness of the area. We had breakfast on our last day and the food and coffee were delicious. The staff is friendly.

Staff was polite, kind and accommodating. The property was clean and well maintained. I will definitely recommend this resort and come back when I am in the area. .

Property was clean and well maintained. Service was excellent and accomodating.

It was a mixed experience. The staff was welcoming and kind, but upon entering the hotel, I couldn't tell if the 2 AC lobby was broken or if they were trying to cut costs. The hotel personnel were sweating. During my two-night stay, I was surprised to see the same person who cleaned outside also serving our food. This lack of separation between roles was concerning and unhygienic. Additionally, the pool area had many insects, and again, the same person who is cleaning was also responsible for serving. It is important for proper hygiene standards to be maintained, especially considering the price we paid for our stay, which was not cheap for just two people. To add to our disappointment, a staff member approached us wearing shorts, slippers, a cup, and a sando, offering us cocktails and if we did not asked we will think that he is the owner he is very talkative, we did not believe that they are hiring people wearing only shorts and slippers. We expected better service and professionalism. Hygiene and hospitality are crucial to us, and we hope that the hotel will improve its standards, considering the beautiful and naturalistic property they have.

Roach, lizard and mosquito in room. You can hear noise outside loud due to big gap of the bottom of door and one time they changed the comforter and it was rough and itchy. Otherwise the employees are very nice, good food. The room could use upgrade .