Henann Resort Alona Beach

All the staff are very approachable and Friendly. They helped us to have a surprise birthday greeting for my daughter too. Resort is clean and smells good all the time

The resort is very good overall. However there's a few niggles. Check in took way too long. 2 people serving? When you have a long queue in the heat of the lobby this isn't a great first impression. The lobby on arrival was so busy. When I've checked into other hotels I've usually been impressed with the smoothness of check in. This wasn't a pleasant experience or environment especially if you're traveling with children. We couldn't get a massage. We wanted to confirm the time the next day and they wouldn't give us this option.? The lift? One lift in the main area? For a resort this big and expensive they should have more lifts The stairs at the pool are stony. This will really hurt your feet when you're not expecting it The breakfast is good for Filipinos however for Westerners like myself there should be more choice. Not just bread and egg. The beach is small. You get hassled by people trying to sell you stuff. Protect your belongings. Doesn't feel safe, look out for algae in the water. Not pleasant to swim through. The resort restaurants are very expensive. The lobby isn't air conditioned? Why not make it a pleasure to be in the lobby and serve coffee to guests? Not everyone wants ice tea. We were told to pay 6000php on arrival which luckily we had but we didn't know about this deposit for incidentals ahead of time. The positives are. They gave us umbrellas when we walked outside for the shade. The shower in our room was excellent. The warm water in the pool. And swimming till late is lovely. The staff are very good and attentive and professional. They served us with care and attention and nothing was too much trouble. I got looked after by the nurse at 10pm.

Location is great - has a great beach front and has easy access to the main road, near restaurants and airport as well. Service is excellent, staffs are well-trained and friendly. The hotel has various pools with a pool bar each, and it is great that the beach side pool is open til midnight. Amenities are okay. Bfast buffet is great - have a wide variety of food. They also have a dinner buffet at a discounted rate for hotel guests. Early check-in was not available during my time because there’s a lot of guests. But overall, still a great stay.