Fergus Club Palmanova Park

I arrived on Sunday 27th October for a week, with my partner and 6 year old. When we checked in we were told the hotel was closing for the season the following Sunday at 3pm, our pick up for the airport wasn't until half 4. The reception staff didn't seem to care. we spoke to our rep the next day, the hotel agreed they would keep the sports bar attached to the hotel open for us and 3 other families. on the day of leaving we felt like the staff were just waiting for us leave, my little girl was in the pool until half 1 as soon as we left to shower they shut the pools and the snack bar! we didn't need check out the room until 12, we left our cases in the room to nip to the shops when we got back our key didn't work, they had obviously disabled our key. the cleaner kindly let us back in the room. we were unable to get a drink the day of leaving once the snack bar was shut and they didn't provide us drinks in the sports bar, when we were waiting for the coach all the staff were walking around dressed up obviously waiting to have a staff party. the first 4 days of our stay were really nice, it wasn't over crowded, then Thursday & Friday (Halloween) it was carnage, there were 100's of spanish booking into the hotel for Halloween, we felt like we shouldn't be in the hotel. we went out for tea to get out the hotel, it was raining on the Friday there is no where to sit in the hotel, the sports bar doesn't open until 6pm, we ended up going out in the rain in the end, we come back to have tea to find the que to restaurant all the way down the corridor. we ended up going out for tea again. we had plastic cups but the spanish got glass ones, and they were allowed drinks after 11pm where as we weren't. the entertainment was on outside all week until the Thursday & friday theu did it inside but there was no way we would of even got a table. our room didn't get cleaned everyday and when it did you could tell they just made the beds, changed the towels and left. there is only the snack bar you can get drinks from and most of the time there was only one person working, the reception staff were rude apart from the lady she was really helpful. the dining room - you had to que even if it was food you didn't want, you couldn't just go to the food you wanted. we ate out 3 nights. the location of the hotel is perfect, close to bars and the beach. the pool areas are good, my little girl loved the slides even though the water was freezing. the sunbeds were gone by 11ish so I can imagine in the summer it's even worse, there were a few left but they were dirty. we would not return back to this hotel. and would advise anyone not too book for october half term. there were a lot of unhappy families as we all felt the same.

I don't usually leave reviews, but after returning this afternoon I felt compelled to do so as it really was a poor experience. I'll start with the good, and that's the staff, they are really busy and with it being the end of season maybe some had already left and they were really understaffed but they do everything they can to be helpful and do so with smiles. We were there for Halloween and they do go all out for Halloween and dress the hotel up and it does look really good. The room was quite large although very basic, there is a small fridge in there, TV and a large balcony. The issues with this hotel stand out considerably, however. First off, there is no communal indoor seating in this hotel, no indoor bar, so when the weather is poor, the only place you can really go is back to your room. I don't pay good money to sit in my room all day because of bad weather. Second, there is only one bar that covers the whole entire hotel, and the beginning of the week, there was only 1 person serving, so the queue was horrific. There is a 2 drinks per order rule but if you spoke Spanish, it wasn't enforced. We saw some people ordering upto 7 drinks at a time over and over again and were never challenged. The selection of drinks included in the all inclusive offering was also poor, but I feel like that was an attempt to get you to upgrade to their "Magnus" package. Third, is the restaurant. For me this was the biggest let down of the hotel. It is way too small for a hotel of this size. The hotel was busy with it being the British half term, and the average wait time to actually get into the restaurant was roughly 40 minutes per meal time. So that's 40 minutes, 3 times a day.... Not only that, but once in the restaurant you have to join the queue just to get to the food. Again, I don't go on holiday to spend hours every day queuing for food. Finally, as someone has already mentioned, the hotel ran a promotion for the locals at some sort of discounted rate, so the last few days the hotel was absolutely rammed. It was a disaster. I want to choose my words carefully but if your British, you'll understand this, it was like being at Pontins. The adults really didn't care and just wanted the food and drink, the kids were absolutely feral and were running round the hotel at all hours, throwing stuff in the pools whilst the adults sat around and did nothing about it. We've been to the Fergus Style Cala Blsnca Suites hotel in Santa Ponsa a couple of times and it was great, but after the week we've just had, I would think twice about booking a Fergus hotel again.

Excellent food and service lots entretiments for all Age. Good size rooms and 2 lovley swiming pools .Staff very friendly my children rally loved every single minut in the hotel we will definitely back. I will recomend this to all my friend and family