Hotel Palia Tropico Playa

We stayed at this hotel for a total cost of €6000, and unfortunately, our experience was extremely negative. From the start, we noticed a serious lack of professionalism from the staff, including the management. The manager was nowhere to be found when a serious issue occurred, and according to one of the servers, she hides to avoid speaking directly with guests. This was confirmed when an incident revealed that confidential guest information had been shared with outsiders. This is not only illegal but extremely dangerous. Furthermore, non-guests were allowed access to the hotel rooms, which made us feel unsafe throughout our stay. The only time we saw the manager was when we politely asked why the rooftop was closed — even though we had been informed before booking that it would be open. Her response, delivered with a fake smile, was: “That was the decision of the general manager, because there isn’t enough staff and they don’t want to hire more.” Some staff members even told us she deliberately drives employees away to cut hotel costs. The restaurant was repetitive, and the so-called “all inclusive” service depended on the mood of the staff — you’re only properly served if you give generous tips. Cleanliness was okay, but some days the room was not cleaned at all. In summary: a dangerous hotel, toxic atmosphere, hypocritical staff, and irresponsible management. Strongly not recommended.

Arrived in room to be greeted by 4 large Cockroaches!! Complained to receptionist, went back to room after housekeeping had been in to find one dead on under the bed. We left the room, daughter already traumatised by seeing them. Sat in the reception area while they got us another room. Eventually got in the room at 1am. It was smaller and the balcony too. The bed was really comfortable and toilet/shower was nice too. Went for breakfast in the morning omg the food was cold, scrambled egg cold, sausages cold, this turned out to be a regular occurrence through the week! Lunch & dinner cold. Not enough staff serving at the 2 bars had to wait in a long queue to get served which was annoying. Didn’t get house keeping in the room either, until I asked for it! (Must of forgot the room was occupied) We were really disappointed with this hotel, really disappointed. Overall the Hotel was clean and nice pool area but Definitely not a 4 star I’m afraid.

Immaculate Hotel, comfy beds and fresh food. Staff are happy and it shows in the service they give. Simone was the head chef and he created some incredible and fresh food. Best all inclusive I've ever been too. Rooms cleaned everyday. Drunks tasty and plentiful.

I recently had an exceptional stay at this hotel from the moment I arrived. A special mention goes to Valentina, whose attentive service truly stood out. Her professionalism turned my otherwise ordinary visit into an extraordinary experience. I strongly recommend this hotel and would like to thank the staff for making my visit so remarkable.

Brilliant hotel, very clean and well maintained. Staff are amazing, so helpful and friendly- they all work so hard keeping the tables clean and hotel tidy. Roof top pool was closed until June but the main pool is gorgeous. Hotel is just across the road to the beach, and lots of bars and restaurants- McDonalds is also there and crazy golf. Rooms are very modern- lovely sunny balcony- we stayed 3rd floor and had a pool view and partial beach view. Food is great- lots of choice- something for everyone. Overall the hotel is immaculate, very central& staff are excellent- would recommend and return.

We had a great stay, staff were excellent and we we all had a lovely holiday. Shout-out to Ionna for activities / entertainment and Jose for his cocktails. Food was decent for an all inclusive package and for days when we fancied something more specific there were tonnes of restaurants withing a short stroll.