Regina Selfcheck-in Smart Rooms

I stayed at this hotel in april/ may 2022. It's a system hotel where you check yourself in without human intervention. The check-in system didn't recognize our reservation no. When I rang the helpline you're waltzed through a very rapid speaking Spanish menu, with the odd English word thrown in (that's fine - this is Spain, but please speak slowly!) If you choose the right option, you'll be told "everyone's very busy" and you're then cut off. The second time we checked in, the machine had really given up the ghost and a lady came along to help by doing a "ctrl-alt-del" on the machine. We also saw another guest being instructed via the telephone on how to open a mysterious adjoining door and retrieve her key!!! All in all not a good place to be after a long journey to Palma

Great location, room small but well-lit and the coffee/tea facilities were appreciated; also, they offer lockers onsite where you can self-store your bag for a few hours before check-in or after check-out, which was a real plus. View out window was a dingy courtyard and there were people there my first day so I kept the curtain mostly closed. Room was small but well-lit, heating worked very well and the cleaner was helpful and friendly, Only hiccups - the toilet has a drip, which sounds annoying over time, and the automatic unstaffed check-in malfunctioned at my arrival. I completed the process, it took payment, then refused to give me a key, and I had to phone the numbers given several times before anyone answered, and then send them a screen cap from my bank to prove I had paid, before being given my key. I would probably stay here again, but there is some room for improvement.