La Serena Villas, A Kirkwood Collection Hotel

Terrible. They did t allow us to stay because we had our one year old daughter with us. We had to find another hotel late at night.

This hotel used to be really nice, not sure what happened. It seems to be grossly mismanaged and neglected in a sense of room condition, not existing service to poor food quality and constant mistakes with entry orders. We had planned a romantic stay with my wife that turned into a dreadful experience that we couldn’t wait to be over. Glad we didn’t book for more nights and was able to switch hotels. This used to be one of our favorite boutique hotels in the area. What a shame, we’re bummed :(

The property is lovely. It’s walkable to some amazing places and the rooms are extremely comfortable. I’d recommend eating at a different restaurant, Azucar’s is okay but not on par with the rest of the environment. I found the staff friendly and accommodating. 4 out of 5 stars.

I was only here for one night in a spa suite #15. Beautiful place - well lit, safe and the spa and fire pit were highlights. However, after I reviewed online comments this place is half what it used to be. No more tequila or wine waiting for you. No bfast basket. The staff were…off putting. Shower leaked all night. My front porch light didn’t work. It’s starting to show its age. Luxury…maybe. But no longer worth the amount charged. Won’t be back.

Beautiful property but some hiccups Property is beautiful and we would stay again. There were a couple of things to take note of. At check in we were told we would be receiving breakfast baskets and would be texted the day before about delivery time. Unfortunately we were never contacted either day we stayed about this service. Another issue we encountered was during lunch. We ordered two tacos and when they came out they tasted a little off. When checking the food we discovered a clove. When we asked if this ingredient was supposed to be in the meal our waiter left to ask. After waiting over ten minutes for a response another staff member came back and we asked him the same question and he stated that was not supposed to be in our food. The previous waiter never came back. They were nice enough to discount the food but after that we decided not to eat on property.

Property is gorgeous.. new ownership is cheap with towels, it’s a five star property and have old shredded towels and no slippers. There going cheap on things that they shouldn’t on a luxury hotel.