Divi Aruba Phoenix Beach Resort

Property had everything you would want in a relaxing quiet vacation. Friendly staff, great pool and beach, not overcrowded, close enough to walk to the shops and restaurants but far enough away that it is a little quieter and more spread out.

Many portions of the property are rundown and desperately need renovation. Very limited eating options. Getting pool chairs is almost impossible unless you are willing to pay employees cash to reserve. Extremely disappointing.

The resort is ok, and I honestly think it could be great if it ran properly but with the current cost, old moldy rooms and terrible staff, I can’t stay here again. Possibly was given the worst room in the place (506) beyond run down, everything falling apart, begged cleaning service to come and was told many different stories - “cleaning only comes once a week” or “the only day we don’t clean is Saturdays” couldn’t get a straight answer and could never call the front desk or contact cleaning. A hassle daily, for 7 days. The day they wanted to clean the room was the day we were checking out! While I was complaining to the front desk about an unclean room for 3 days (seriously what’s the point of staying in a hotel??) another woman came down complaining her room hadn’t been cleaned either. The tower is just so dingy. The pool and beach seem to be well kept but it is so windy daily and walking to town just seems a little too far. In summary, you’re not getting any bang for your buck here at all, I think there are better options

The swim up bar and pools were very nice. Nice big hot tub. Only dislike was the musty smell in the room. The hot tub in the bathroom didn't seal against the wall, so I'm guessing there is water and mildew trapped behind and under the corner jetted tub. It appeared they are updating the buildings, unfortunately we were in the non updated area. Overall though, a great place, we'll be back to Aruba soon!

The rooms in the Towers had a terrible smell (dampness). The general manager (Pearl) was fantastic to deal with and she promptly addressed our concerns. The staff led by Sean (restaurant manager), Simone, Gio, and Ronald were awesome.

Staff at Divi is amazing. Hotel is in a great location. Wish the renovations were more consistent across the different buildings (e.g., bathrooms need to be remodeled and not all of them were).