Regency on the Beach

Loved: beautiful view from spacious rooftop the sound of waves from studio and location. Didn’t like: The reception desk on a weekend in this complex in a tourist area, only opens from 9-10am. Guests phone upon arrival at 2pm to obtain pin to open safe to find keys and paperwork. Several envelopes for different guest’s apartments were there. People could take anyone’s envelope. A guest who was waiting longer than us for a return call for his pin, reached in to obtain his. Where is the security in this procedure? During first phone call I discovered vehicle was too tall to fit in underneath car park. I was advised that I couldn’t park in any of the 5 visitor car parks …but on road. Continuous yellow line on public road – so NO parking was available. When phoning upon arrival I was told again that car can be towed away if I parked in visitor carpark. I stated that as paying guests for 2 nights we should have more rights over visitors for a carpark. Told them that we will be parking; gave rego number and said that we don’t want our vehicle towed away. Other guests could not believe this procedure exists and had never come across it before.

We've been here many times and always enjoy it. The location is beautiful and very relaxing.

We stayed in a studio with a ocean view, only a couple of things the shower door doesnt close properley the toilet seat is too small, but come here every year and we are happy staying at the regency

The location of this property was fantastic! Close to the surf club and the beach. The property is older, but clean and tidy. Checkin process was easy and staff were helpful and friendly. Pool and spa were clean.

Overall, Regency was very good, but the room we stayed in needed maintenance done. Curtains in bedroom were in poor condition (didn't properly cover the glass door/windows), the hand basin in bathroom was cracked & should be replaced, the glass sliding door onto deck from main room was difficult to open (needs oiling or wheels replaced), the bathroom has no or very little ventilation so smelt quite a bit at times.

Room 504. Black mould on bathroom ceiling. Microwave had heaps of rust on the inside, and didn’t heat food properly.