Regency on the Beach

Nobody on reception and no help from anyone! Absolutely appalling service from this place. When we arrived at 3.00pm reception was closed. Our check in information said "The front desk is open during the following times: Monday-Friday: 9 AM-4 PM Front desk staff will greet guests on arrival at the property" There was nobody to be seen. We tried calling several numbers for after hours but both lines were not being answered or disconnected. God forbid it wasn't an emergency situation!! We had asked for a roll away bed for our son which wasn't n the room. Again when tried calling the numbers provided but still no answer. Luckily a lovely lady who owns an apartment there helped us and managed to track someone down. If it wasn't for this lady's help and persistence to assist us we would not have had any help. We were at the stage of sleeping on an old leather couch with no bedding. When a roll away bed finally arrived it was old and rusty and appallingly uncomfortable. Overall the experience at this place was terrible and ruined the end of our trip.

Loved: beautiful view from spacious rooftop the sound of waves from studio and location. Didn’t like: The reception desk on a weekend in this complex in a tourist area, only opens from 9-10am. Guests phone upon arrival at 2pm to obtain pin to open safe to find keys and paperwork. Several envelopes for different guest’s apartments were there. People could take anyone’s envelope. A guest who was waiting longer than us for a return call for his pin, reached in to obtain his. Where is the security in this procedure? During first phone call I discovered vehicle was too tall to fit in underneath car park. I was advised that I couldn’t park in any of the 5 visitor car parks …but on road. Continuous yellow line on public road – so NO parking was available. When phoning upon arrival I was told again that car can be towed away if I parked in visitor carpark. I stated that as paying guests for 2 nights we should have more rights over visitors for a carpark. Told them that we will be parking; gave rego number and said that we don’t want our vehicle towed away. Other guests could not believe this procedure exists and had never come across it before.

Definitely clean but in need of maintenance and replacement furniture (dining chairs broken and very old couch). Comfortable bed, plenty of space and lovely views.

We stayed in a studio with a ocean view, only a couple of things the shower door doesnt close properley the toilet seat is too small, but come here every year and we are happy staying at the regency

The location of this property was fantastic! Close to the surf club and the beach. The property is older, but clean and tidy. Checkin process was easy and staff were helpful and friendly. Pool and spa were clean.

Our overall stay was lovely and we would stay again, however, he property could do with some TLC both in the units and in the grounds.