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Bekræftede anmeldelser
Placering4.5
Faciliteter4.2
Service4.4
Renlighed4.4
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Negative anmeldelser(3)
Jinduose
Standard-enkeltværelse
Overnattede i aug. 2024
Solorejsende
16 anmeldelse
5.0/5
Enestående
Slået op den 17. sep. 2024
nice location and clean room
I’d like to visit again soon :) :)
Oversæt
Gæstebruger
Standard-værelse med dobbeltseng
Overnattede i dec. 2024
Par
1 anmeldelse
4.0/5
Meget god
Slået op den 11. dec. 2024
Excellent location within walking distance of Politeama and various restaurants/shops. Breakfast was varied and plentiful, with a pretty breakfast room. Our room and bathroom were a good size with good wifi signal. The bed was comfortable and clean. Regarding the view, our room was facing the inner courtyard so we had a view of private apartments opposite so no city view. Also it didn't have a balcony or working air conditioning as advertised and booked. This meant the room was a bit smelly and stuffy so we had to sleep with the windows open and got quite bitten by mosquitoes. Overall we would stay again but in a room with a balcony and air conditioning as advertised.
Oversæt
Anonym bruger
Superior-værelse
Overnattede i jul. 2024
Familie
1 anmeldelse
3.2/5
Slået op den 31. jul. 2024
Location: good
Service: ok
Room cleaness: below average
Breakfast: bad
Overall, more a 3, 3.5 stars hotel.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to provide your feedback. We appreciate your comments about our location and service.We’re sorry to hear that you found the cleanliness of your room and the breakfast to be below your expectations. Your feedback is important to us, and we will address these issues with our team to make necessary improvements.We aim to provide a high-quality experience for all our guests, and we regret that we fell short in this instance. We hope to have the opportunity to better serve you in the future.Best regards, Anna - Guest Relation Hotel Mercure Palermo Centro
Allison_Travels
Standard-værelse med dobbeltseng
Overnattede i jul. 2024
Par
10 anmeldelse
4.2/5
Meget god
Slået op den 8. jul. 2024
This is a great option if you’re looking for a nice and comfortable stay in the city center. Less than 10 min walk from sights like the grand theatre, the convenient location and friendly staff helped us enjoy our time in the city.
Oversæt
Svar fra overnatningssted: Dear Allison,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and found our location convenient, as well as our staff friendly. It’s wonderful to know that our proximity to key attractions and the comfort of your stay contributed to a positive experience.We look forward to welcoming you back on your next visit to the city!Best regards, Anna - Guest Relation Hotel Mercure Palermo Centro
Maria Elizabeth
Standard-enkeltværelse
Overnattede i dec. 2023
Solorejsende
7 anmeldelse
4.7/5
Vidunderligt
Slået op den 11. dec. 2023
It’s a clean and safe comfortable single room - a little dated in itself but higher quality hotel than most with breakfast and dinner served on the ground floor with some panache - staff very helpful and kind
Oversæt
Gæstebruger
Standard-værelse med dobbeltseng
Overnattede i jul. 2023
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 21. jul. 2023
Definitely it was a great experience. As we arrived after a trip via Viena, the receptionists were very kind and gave us a nice room in the new part.
If possible, we would like to rate all aspects of our accommodation with 12 from 10.
Location is excellent, near the free tour meeting ppint and not far away from street food experiences and historic monuments.
Oversæt
Gæstebruger
Superior-værelse
Overnattede i feb. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 4. feb. 2024
Good location, lovely staffs.
Good facilities
Oversæt
Darcy. W
Standard-værelse med dobbeltseng
Overnattede i okt. 2022
Par
20 anmeldelse
4.2/5
Meget god
Slået op den 2. nov. 2022
Service is good. The ladies at the front desk is especially helpful. From providing information for breakfast, best Gelato in Palermo to car rental and intercity bus schedules and taxi bookings. They are always efficient and reliable. Thank you for the help!
The shower is strong and water is hot which makes the shower experience very enjoyable. Our room is facing a one way street and is very quiet.
Bed is on the harder side and pillows are flatter than our preference. Other than that, all is good.
Oversæt
Ho Yin
Standard-værelse med dobbeltseng
Overnattede i nov. 2022
Par
6 anmeldelse
4.2/5
Meget god
Slået op den 10. nov. 2022
walking distance to all to most of the tourists attractions and markets, very clean.
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to provide us with your feedback. We appreciate your comments about our location, the cleanliness of the rooms, and the variety of bread available at breakfast.We apologize for the issues you encountered during your stay. We are sorry to hear that the room's window and the breakfast did not meet your expectations. Your feedback regarding the breakfast items and the overall experience is valuable to us, and we will address these concerns with our team to improve our services.We understand that your experience was not up to the standard we aim to provide, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.Best regards,Anna - Guest Relation Hotel Mercure Palermo Centro
Svar fra overnatningssted: Dear Guest,Thank you for your detailed feedback. We appreciate you taking the time to share your experience with us.We’re glad to hear that you found the bedding comfortable and appreciated the quality of our personal care products. However, we regret that the room's decor and soundproofing did not meet your expectations. We understand that these aspects can significantly impact your comfort, and we apologize for any inconvenience this may have caused.Your comments about the noise and the general decor will be taken into account as we work on improving our facilities. We hope to have the opportunity to offer you a better experience in the future.Best regards,Anna - Guest Relation Hotel Mercure Palermo Centro
Ottimo Albergo nelle Vicinanze del Centro Storico di Palermo nella centralissima Via Mariano Stabile, rapporto qualità prezzo eccezionale, colazione fantastica, ritornerò sicuramente !