Mercure Palanga Vanagupe Resort

Wonderful hotel – restaurant food is amazing, rooms are cosy and super comfortable (beds perfect – sheetings, matresses and etc.), breakfast wonderful and plenty of choises (many berries, fruits, meals and etc). The hotel pays attention to every detail – prepartion for the evening (chocolates, uncovering beds, preparing towels for the feet on the floor), attention to the little child and much more details). To sum up its a perfect place for everybody to satisfy anybody needs. 10/10.

We had a very nice stay for a long weekend! Perfect room, SPA, good food and wonderfull breakfest! Very nice and helpful people working here! Good location and the best experiences! We tested massage as well. Very good, Indre!!! Best recommendations!

Avoid this hotel if you are planning to stay with a pet!!! You are paying for your pet stay ,but is so dangerous in hotel room for your pet ... So many gaps where your small pet can stuck and no one will help you!!! Receptionist at all not helpfull and even rude service !!! Food is terrible ! Not worst to pay suck a big money to stay in this hotel! Not a 5* star service ! Shame on you !!! Around is much better you can find HOTEL!

The room was clean and tidy, though quite simple (we booked a standard room) and I wasn't a fan of wood paneling and plaid fabrics. The bed was very comfy. We especially loved the SPA area. There are two of them - one for everyone and one for people over 16. The latter (Golden SPA) was very beautiful and we loved the private time in the Princesses' pool. The hotel was very quiet and peaceful even though we visited it on a busy weekend. I am taking one star away because of the restaurant. It is supposed to be a high-end restaurant (the prices reflect that) and we had our anniversary dinner there. When booking the table, we were pressured to decide right away if we wanted a buffet table or an a la carte dinner and the managing lady very reluctantly gave way and let us decide later (and later, when we came to dine, there was no buffet table after all). My husband ordered pork, his meal was quite good, I ordered duck and it was one of the blandest duck dishes I had ever tasted - some pieces of duck breast, mashed potatoes and 3 or 4 pieces of a broccoli. I had to order additional veggies to be able to have a half-decent meal. The dessert (creme brule) was nice though. The "cherry on the top" was when we noticed that we were charged for a "musical evening" (there was a singer). We were sat right by the singer, the sound settings were too loud - we could barely converse with each other when she was singing. The musical evening started at 8 PM, we came for dinner at 7 PM, left at around 8.15, were not informed about the additional charge and noticed it only later in the receipt. Breakfast in the morning, however, was very good with plenty of variety of food. The stay would have been great, save for the dining experience.

Мы выбрали этот отель, ориентируясь на его рекламу высокого уровня обслуживания. Основным приоритетом для нас было посещение СПА. Мы приобрели пакет услуг, включающий проживание и СПА-ритуал, а также отдельно оплатили массаж. СПА-зона действительно хороша, и благодаря небольшому заполнению в межсезонье мы получили удовольствие от посещения. Однако наибольшей ценностью для меня всегда является профессионализм команды и отношение к гостям. Здесь я столкнулась с серьезными недочетами и рядом проблем в организации работы персонала. 1. Ошибки в расчетах и ценах. При выезде нас рассчитали неверно, и, если бы мы уехали, мы бы не вернулись оплачивать разницу из-за ошибок сотрудников. 2. Проблемы в ресторане. На завтрак в первый день нам не предложили горячее меню, а на романтическом ужине в одном из блюд был обнаружен волос — это недопустимо. 3. Несоответствие пакета СПА-услуг. Пакет СПА-ритуала был предоставлен не в полном объеме, а использование ваучера на скидку вызвало возражения со стороны персонала. 4. Отсутствие командной работы. Все вышеперечисленное указывает на явные проблемы в коммуникации внутри команды, что приводит к срыву сервиса и снижает общее впечатление. Хотя отель обладает всеми ресурсами для предоставления высокого уровня обслуживания, команда, к сожалению, не смогла их эффективно реализовать. Как человек, работающий с клиентами, я всегда стараюсь быть лояльной, но в данном случае впечатление было испорчено именно качеством обслуживания. Надеюсь, руководство обратит внимание на эти моменты и примет меры для улучшения работы команды.