Gæstebruger
26. december 2024
Extremely Disappointing Stay - Not as Advertised
(คนไทยแปลเอานะคะ)
The overall experience was far from what was shown in the photos on Trip.com. Upon arrival, the reception area already felt disorganized and uninviting. However, things got worse once we reached our room. We had booked a 2-bedroom unit with a shared living space, but the atmosphere inside was musty and stale, as if the room hadn’t been aired out for a long time.
Cleanliness and Room Condition
• The room felt old and poorly maintained. Dust and hair were visible on the floors, tables, and TV stand. Under the beds, there was a thick layer of dust, making it obvious the room hadn’t been cleaned properly.
• I asked the front desk to send housekeeping to clean dust under the bed, but her efforts only caused dust to spread throughout the room, making things worse.
Bathroom Issues
• Both bathrooms had a strong, unpleasant smell of mold, unclean bathroom and low ventilation. The edges of the bathrooms were covered in black mold, and brown stains indicated a severe lack of proper cleaning.
• There were no towel racks, which made it inconvenient to hang towels and clothes.
• The provided shampoo and body wash were in refillable bottles that looked very unhygienic, so my friend used my shampoo for shower.
• The next morning, we discovered an electrical leak in the shower hose, so I informed the front desk when we checked out.
Amenities and Safety
• The room was booked for 4 people, but there were only 2 pairs of old, worn-out slippers available.
• Power outlets were limited, and many were taped off and unusable.
• The curtains were too short to properly cover the windows, while the door curtains were excessively long and stained.
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