Family House @ Pai

The staff was nice and the place around looked beautiful, but even though we arrived at 4:00 PM we waited for the room for half an hour and when we entered the cabin we saw that in the bathroom there was a gap between the ceiling (which is made of plastic, I think) and the wall and from there two lizards and a lot of ants entered the bathroom (the ants also entered the bedroom). The door of the bathroom doesn't close all the way, so the lizards and mosquitoes can enter the adjacent bedroom. The staff told us to wait until tomorrow to change rooms because everything was full (a small resort). We decided that we didn't want to stay and that we wanted the money back, no matter how much we talked and explained they wanted to charge us for the night we arrived even though we didn't sleep, we wasted time and money trying to get Booking and book a new hotel for that night. After an argument and even though the hotel refused to return the money, Booking refunded us all the money and the resott received payment for the night from Booking. We intentionally paid a relatively high price for Pai, in order to get a quality and unfortunately that's not what happened.

We really enjoyed our stay here. The hotel is very well situated in a quiet spot on the river but very close to all the amenities of Pai. It is very well run, exceptionally clean and the breakfasts were really delicious. Our room was spacious and well equipped, and it had a veranda overlooking the lovely pool. The owner and all the staff were kind, helpful and friendly . Thank you for a lovely stay.

Nicely located by the river & right behind the main walking street in Pai. Pleasant and friendly staff at reception, lovely breakfasts and nice surroundings. Our cottage was pretty spacious and clean, good air con and wi-if. Little terrace with chairs & table outside was great as well. Basically everything you need and more, nothing to fault at all. Good value for your money, that’s for sure. I wouldn’t hesitate to stay here again in the future. Recommended!

Great hotel, very clean and big rooms. For families you can take 2 rooms with connected door. Perfect breakfast with many options also for children. The owner is very nice and helpfully. Highly recommended for families or couples. We really enjoy it

We had a great stay at Family House. It really felt like coming home to a family, so much warmth! So we stayed 10 nights. The bungalows provide enough privacy, a comfortable bed and the pool is great. Also they got really nice coffee and breakfast! 100% recommended!

We komen hier nu voor de derde keer. En het zal zeker niet de laatste keer zijn! Kamers zijn proper, knus en van alle comfort voorzien. Personeel is heel vriendelijk en behulpzaam. En dan het ontbijt… het BESTE ontbijt in heel Thailand!!!! Zooooo lekker😋 Vers fruit, pannekoeken, french toast, eitjes, … je noemt het en het is er. Een echte aanrader!!!