House of Love at Pai

Really disappointed at this hotel. We arrived after hours in the sun ,after specifically booking and prepaying for the use of a pool. When we got there the hotel reception was empty. A lady eventually came out who spoke little English. She then told us there was no pool so we asked for a refund as we were booked for a few nights for the use of a pool. We were very polite and friendly in asking this. She put me on the phone to another lady(assuming the manager) who had better English. She was very rude and then hung up the phone on me. We ended up leaving and it took several weeks for a refund on the hotels part, not trips.coms.

While we knew the hotel is located outside of Pai town, we unfortunately had problems when the property did not have mopeds available to rent as advertised, which for a rural property we assumed there would be enough for all guests. This meant walking 45 mins to get into town along a busy road, which is not lit at night. As for our stay, the room was very clean and spacious and a large, comfortable bed with two pillows each. The host was very friendly and helpful when asked via text. Unfortunately room service was missed twice although requested, and it was a shame there was no one available on site to help. When we checked in, a child came to give the keys, but didn’t speak much English so it was difficult to ask questions. Dogs barking at night was not ideal, but otherwise a quiet resort.

Friendly service and good breakfast

Cute property! Really great property that is close to the main part of town if you have a motorbike. Excellent for backpackers on a budget that are also looking for a private and intimate space. However it was hard to locate hotel staff at times as the lobby area was pretty much abandoned.

Overall it is ok, the hotel keeper and ladies worked very hard and were very kind. However to be responsible for the hotel and my comment, my opinion is that it is really important for a Hotel to take care of insects control and pets management. I found there were many ants on the top of the washer when we come back from outside at about 8:30 PM. We checked in at 3 PM and everything was good. Although I have changed to another room but the room seems not well prepared, some small dust could be found and the shower-head was clogging. The next morning when I come back from breakfast, the dogs of the hotel were not friendly and I had to call the lady to stop them.

We absolutely loved our stay in House of Love. Breakfast was delicious every time, the peace of the place was palpable. Long walk to the center of town but there’s taxis or you can rent a bike. Thank you for having us!