Comfort Suites

Probably would not stay again I was traveling with my 73 year old mom. The beds were very, very comfortable. The room seemed soundproof. The walls were in need of a paint job and the bathroom sink faucet was very loose. The a/c unit rattled non-stop. One of the wash clothes was stained. Breakfast was mediocre.

The room itself was very comfortable. The complaint was with the breakfast. It appears they had run out of most everything. There was no milk for the cereal. Only a couple of slices of bread. The refrigerator was empty. When I asked the front desk if I could get some milk, he told me that he doesn't have anything to do with the breakfast. "I can't help you" The problem was that he was the only person there. There wasn't anyone else to ask for assitance.

We arrived at the Comfort Inn and Suites in Paducah, KY at 2:45 pm. We were told that we couldn’t check in until three. The two young people at the desk were very unfriendly. The young man left and the girl left abruptly saying she had to see if any rooms were clean. Ten minutes later, she returned and checked us in. It was apparent when we got to our room that it had been quickly cleaned as there were used toiletries in the shower. The room was fine, beds were comfortable. Front desk staff needs to be more welcoming.

Negative stars When I checked in, I stood there for several minutes before being greeted looking around and noticed the trash can at the front door was over flowing well 4 feet above the trash can, then when I was finally greeted the young lady started talking to me and all I smelled from her was ****. It was like a hangout place for friends there for the employee. When I walked into the room I was quite disappointed cause it looked liked kids made the beds. VERY SLOPPY. There was also stains in the shower curtain, lamp shade, walls, and also vent in bathroom was covered in dust and you could tell it’s been neglected and not cleaned. Then that night until 2am someone in the room above us was jumping around making noise and no one wanted to do anything about it to help resolve that problem. The day of check out, which check out is 11am…. I still had my DND sign on the door… housekeeping decided to ignore the DND sign and just enter my room at 10:02am as I wasn’t even dressed yet. There was 4+ males standing there looking at me as I told them check out is at 11am not now as I rushed to shut the door back. Definitely the worst stay I’ve ever experienced! (I have more photos but it will only allow me to upload 8)

I have stayed at this hotel several times and had a very good experience. The last two times have been not as good. The last time I was there, there was mud all over the road leading to the hotel, and my vehicle got filthy. This time, the room was not up to par. The toilet was loose and not properly bolted down, and the shower drain came loose in the shower.

New but disappointing. The hotel was quite new. It was clean and beds were comfortable. The management and maintenance were poor. It was collection of smaller things that disappointed me. It was difficult to find, since there was no outdoor signage. The was grass outside the complex, but it was two foot tall and full of weeds.There were no towels in the lobby bathroom. The breakfast was spartan and no syrup for the waffles. Just very poor maintenance.