Gæstebruger
22. juli 2025
Deeply disappointing – far from a 5-star experience We stayed at Aria Claros Beach Resort in July 2025, as a family with two young children (aged 2 and 8), expecting a relaxing all-inclusive holiday. Sadly, this was one of the most disappointing experiences we've had in a 5-star hotel. 🧹 Cleanliness was extremely poor: Our room had cobwebs and spiders upon arrival The air smelled unpleasant and stale The baby cot was broken and unsafe The bathroom had visible mold, dirt, and rust Toilets in the public areas were dirty and poorly maintained 🍽️ The food was repetitive, basic, and often cold. Long queues at mealtimes were common No clear options suitable for small children Flies were constantly around the food area, which raised serious hygiene concerns Plates and cutlery were often dirty ☕ The coffee provided was undrinkable, unless you paid €6–8 for a proper cup – which is unacceptable for an all-inclusive service. 🐭 The most shocking moment was seeing mice near the edge of the main pool, in the overflow drainage area. This is a serious hygiene and health concern that made us feel unsafe and disgusted. 🧼 After several complaints, a cleaning team was sent to our room for a so-called "deep clean", which helped remove the spiders, but the overall standard remained far from what you'd expect from a luxury hotel. ✅ On a positive note, the beach and natural surroundings are beautiful, and some staff members were kind and apologetic. But the core issues – poor hygiene, disorganized service, lack of food options for families – made our stay stressful and uncomfortable. ❌ Conclusion: This hotel does not live up to its 5-star rating, especially for families with small children. It needs serious improvements in management, hygiene, and customer care. We do not recommend staying here.
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