Cratos Premium Hotel Casino & Spa

Restorant kısmında ki personel yetrsizliği dışında herşey ***et güzeldi

Mixed Experience – Great Management, Poor Reception Visited: March 19, 2025 Our experience at the hotel started poorly but ended on a much better note, thanks to excellent management. Upon arrival, we were initially given a room that didn’t match the advertised Superior Room standards. Unfortunately, it was far below expectations, with basic issues like a malfunctioning hot water system. After raising our concerns with management, a professional and attentive Russian manager promptly addressed the issue and provided us with a proper Superior Room, as advertised on booking platforms like TripAdvisor and ***********. I must mention the disappointing attitude from one receptionist, whose lack of professionalism added to the frustration. However, the quick and effective action by the manager turned our experience around. Despite the initial setback, we’re grateful for the manager’s care and attention, which helped make my birthday stay more pleasant. Would recommend the hotel, but management should work on training the reception team to avoid such issues in the future.

Overall huge disappointment! Rooms are nice but overall the hotel is old and needs serious repair. Food is below average. Restorants are limited. We went to a concert organisation where they packed 1.300 people to a conference hall. Casino is again below average. I definitely recommend other hotels.