Mercure Oxford Eastgate Hotel

We had a fantastic time! Hotel is in great location, everyone was super friendly and really nicely designed.

Pretty classic style hotel next to my favorite coffee place in Oxford, I liked everything, thank you!

My stay is horrible. We arrived at the hotel at 11am and they told us the room is only ready after 2:30pm which makes sense. We returned to the hotel at 2:30pm and checked in. The room is located at third floor which the elevator could only reach second floor and we needed to carry all the luggages to took the staircases to the room. The room is so small and dirty, and we realised the AC doesn’t work, so we called the reception and they told us that the AC went down but they didn’t tell us when we arrived at 11am, that’s really unreasonable. If you opened the window it’s so noisy outside, we are here for our friend’s wedding but the room just couldn’t fit anything or provides enough space for changing. With this bad condition, we decided to switch to another hotel, asked for refund but they didn’t allow. I wouldn’t recommended anyone to stay here.

The location of the hotel is very central. The staff were friendly and generally helpful. The issues were that the air conditioning system was not good and the room was quite warm at times (summer). Also, access to the hotel was by a very short but steep set of stairs, so carrying large, heavy bags was challenging and clearly nt suitable for wheelchair access.

Lovely and quite hotel. Staff are helpful and polite. Short walking distance to High Street and the train station.

The Location of the hotel is perfect for sight seeing and exploring Oxford you can easily get to most of the main attractions in less then a 5 mins walk. We stayed for 2 nights and only opted for the breakfast once personally I wouldn’t bother it was bad. Head to the covered market instead