Hotel Gran Regente

Excelente, todo correcto. Cama enorme para uno solo. Quizás la ducha algo escasa. Sin embargo todo correcto. Buena ubicación detrás de la catedral. Cercano a tiendas, transporte, bares y todo lo demás. Gracias por su hospitalidad

Upon arrival to our room, we noticed it was stuffy and proceeded to adjust the temperature only to find that the AC to all rooms was not turned on "because it was not summer" according to the front desk clerk. We expressed our concern to the booking agent who immediately contacted the hotel with no response. On day 2, we stopped at the front desk again and were told to just open our window which we tried the night before resulting in loud street and pedestrian noise throughout the night. We asked for a fan and were told there were none. Again we contacted our booking agent after a sleepless night and again the hotel did not respond. on Day 2 we returned to the room to find the air on but at 10pm, the air was no longer active and the front desk indicated the air was automatically turned off at 10PM and he had no access to turn it on. The outside temperature had reached record highs in the 90's and we had another sleepless night. On day 3, we asked why the air was programmed to turn off at night and were told, "that is how we do it here"!! The AC was programmed by management and we asked to speak to the manager and were told she would call us. We never received a call and acknowledgment during our stay. Day 3 and 4 the AC was programmed to run from 5P to 12MN. We checked out on Day 5 with no apologies or accommodation to our final bill.

À fuir ! Très mauvaise expérience ! On se demande comment ils ont eu ne serait-ce qu’une étoile… je résume : Pas de toilettes ! Il faut actionner la chasse d’eau au moins 20 fois (sans exagérer) pour que la vidange soit complète ! Pas de douche ! Aucune pression, seul un tout petit filet d’eau passe à travers le mitigeur cassé (on a le choix uniquement entre eau glacée et eau bouillante). Donc douche impossible… Insonorisation des chambres nulle. On entend les ébats de la chambre voisine comme si on y était, et je ne parle pas des bruits de la rue. On a l’impression que la fenêtre est grande ouverte… Une lampe de chevet ne fonctionne pas… Tout ceci semble tout à fait normal au réceptionniste qui se contente de nous dire qu’il est au courant. Pas de geste commercial, bien sûr, aucune excuse, bien sûr, En résumé, un établissement à fuir à toutes jambes…