Houw Hoek Hotel

Beautiful resort, close to the farmers market and a nice hike to the mountain, the hotel facilities were very nice

We are 4 people on a Cape Town, Houhoek hotel, Elgin market weekend. After a total disaster with the Ceres rail train trips we thought the Houhoek hotel might pull the weekend through, but sadly not. The main event was suppose to be a great dining experience followed by a dance. During breakfast we were asked about seating for the evening and was duly allocated a table. We arrived ten minute before the time to total mayhem. No table booking, no table markers on tables, two people seated at a table for eight, and.. and. Drive before the time just to be told there is not a table for us. We found the lady the booked the tables at breakfast. Her words 'sorry sir I was late and when I arrived people were sitting all over. It is not my fault, it is peoples fault I then firmly advised her to get a table ready and gave her five minutes. Got a table with chairs, but I had to fetch cutlery and salt and pepper from the kitchen. But it did not stop there. After us still at least five more groups met the same fate. One couple even dished up and took their food to their room. Totally incompetent. This place might have been great some years back, but sadly my advice will be, ... get proper management, train staff, and try again. Location and views are great. Rooms ok. The collaboration with Ceres rail is a good match, both totally lack any form of being organised.

Excellent for family weekend. Lots to do for all. Only down side is the Padel court that absolutely refused to process refunds for customers who booked and paid but couldn't play due to the rain.