Le Domaine Limoune

We booked this hotel via Voyage Privé and were due to travel with our baby at the end of April having prepaid for our trip. On the sunday night before we were due to travel (departure on Tuesday afternoon) the hotel cancelled our stay due to ‘circumstances outside their control’ and reallocated us to a very substandard hotel on the Agadir hotel strip (a large all inclusive resort with over 400 guests in companions to this 14 room tranquil environment). On arrival at the airport we found out during our airport transfer that we had been reallocated because of a high profile party booking out the hotel at the last minute so they could no longer accommodate us. We felt this was unfair discriminatory practice given that we had already paid for our stay and it was cancelled at such late notice and the hotel we were provided as an alternative was nothing at all like the experience we were supposed to have. Very disappointing and ruined our holiday which we were very much looking forward to.

We had such a fantastic stay at Domaine Limoune. We stayed in a lodge was fabulous. The grounds, gardens, pools, bar areas are all stunning. The staff are so lovely, special shout out to Aya on reception and Kamal who went above and beyond for us. They are building 25 new lodges and a new spa, very exciting times! I would love to go back

As everyone has stated the resort itself it is beautiful the pool area stunning , Major problem many of the staff don’t speak much English so so much was lost in translation. We had a package from flights to transport and a half board dinner. Check in was really smooth our luggage was taken we were offered a drink which was nice. This is where it gets weird the receptionist asked us to take a picture with our phone about the spa & treatments. I was a bit taken back l have travelled all over world and stayed in a lot of hotels. And the information was available in the room . Anyway a manager escorted us to our room on arrival we realised the room was upstairs and no lift . As 2 members of our group had mobility issues. The most able of the group went up to count how many stairs. I requested to see the room however we were told they were all the same. So we took the room downstairs that we were offered. We were told it was only for one night and we would be moved to the room next door on Monday The room was nice and quiet spacious and king size bed and a massive sofa which I slept on and it was comfortable. We were fine with moving to the next room as a couple were going to have our room. Also that they would move our luggage and a valuables would be left in the hotel safe. We had organised a trip for the next day via reception we were taken by reception to the car park where there was a taxi waiting. I asked if there was air conditioning and it was a no this was a first for me we were advised the driver spoke English. I got into the front seat and my friends at the back l put my seat belt on then one of my friends there was no seat belt. As the driver did not speak English he called the receptionist back to interpret for us. I explained our concerns about the air conditioning she asked him about this he told us no taxi have air conditioning. I then asked about the seat belt we were told it was not necessary to wear one. The taxi was quite dirty and there was something strange instead of carpet on the floor, It was at this point we decided not to use the unsafe transport. We then went on line to find alternative trips this was with a company I have used on numerous occasions. As it was not possible to get a trip that day we went to seat by the pool waiting for our room to be available. The pool area was lovely and we decided to have lunch with cocktails. We were not called or advised that our room was ready we saw a member of staff and asked him if the room was ready. He came to say it was we were taken to the room next door we were in shock when we saw the room we couldn’t speak. That also squeezed in another bed right next to the king size. We were quite depressed as it was horrible and small. No big screen smart tv which was a shame as we had Netflix membership. This was to much so l went to reception with my friend we explained that we were not happy with the room and the few channels on the tv we’re in French. The manager said that it

I recently visited this villa with my family, excited to see the giraffes as advertised on their large posters along the road. Unfortunately, we found out that there were no giraffes at all. This was a huge letdown, as we specifically chose to visit the place for this reason. We paid the entrance fee, expecting the experience to live up to the advertisement, but it didn’t. While the hotel and restaurant were fine. They need to update their advertising to reflect what’s actually available.

Everything about this hotel is amazing, the setting, the staff and the facilities available There are so many activities on offer including an on site zoo, horse riding, buggies, tennis, football- you will never be bored at villate Limoune! A special thank you to Yousuf, Anas and Butter who couldn’t have been more helpful and really made our stay amazing! Anas was always on hand to make sure we saw everything and experienced everything we wanted to during our stay- thank you Anas, we really appreciated it- if there’s something you want to see in Morocco - he’s your man! Can’t wait to come back soon!

The most tranquil and relaxing hotel with amazing grounds and the most friendly and helpful staff. Decided to return in September with two friends booked again with Voyage Privé paid our deposits but incredibly they informed us one month later that our friends booking was cancelled but not ours.