B&B Hotel Ouistreham

Lovely, clean, comfortable hotel. Ideally situated for the ferry ⛴️

Très bon petit déjeuner Et bon accueil agréable séjour en couple à bientôt pour un autre séjour dans votre établissement à bientôt

The hotel is quiet and the rooms are comfortable. The only problem with this hotel is that if you catch a ferry that arrives in France at 10 pm, the hotel reception will have closed. The only way in is to check in through an outside computer and when we arrived, there was seven groups ahead of us attempting to get in. We queued for half an hour to be able to get him through the front door.

In all my years in the travel industry, I have never experienced anything like it! Myself and a colleague arrived at the hotel from a Brittany Ferry service from Portsmouth at about 4.00pm and found reception had closed and entry to the hotel not available as the doors were locked. The only way to access ones room was to obtain a code from using the bank of machines in the pre-lobby area instructions for which were mainly in French. The system would not accept the '*******' reservation number and you had to speak to a remote 'Help' centre who found the reservations and gave you their own 9 digit reservation number which you had to input and then use the debit card machine again in the porch area to pay for the room in full. Once you had completed this onerous task you were given a second 6 digit number which allowed you to open the door and access the hotel. This same code was used to open your room door. All very complicated and annoying with a queue of other ferry travellers behind you. The rooms were VERY basic with linoleum on the floor and no soap in the washbasin area of the bathroom. There was no restaurant and the only positive thing was the buffet breakfast the next morning. B&B Hotels are apparently a chain of over 300 properties and given the dreadful check-in experience, both myself and colleague said we would avoid ever using B&B Hotels Group in the future.

Enjoyed our weeks stay at B&B. Hotel Ouistreham. The hotel is ideally situated for visiting the area and the Normandy Beaches. Very clean and comfortable rooms and an excellent breakfast. The staff were very friendly and efficient, special mention to Marie who could not have been more helpful.

I was running out of milk for my child and went to the receptionist to ask for a glass of milk. I was shocked when she asked me to pay 2 euros for that. I found it really bad service considering that they charge for breakfast anyway. The receptionist also had the audacity to argue and justify this while I shared my opinion mentioning that it was really not helpful. I would say the location is good to take the ferry but definitely bad service and not children friendly.

Great location to Caen port. Clean, tidy (basic) hotel. No drink facilities in bedroom Bed comfy, clean, shower good. Easy check in system (via online, and code sent to phone). Perfect for overnight prior to early morning sail. Didn’t take breakfast as grabbed this at port. Would definitely recommend and would use again.

This was our 2nd hotel in a tour of France and London. Basic hotel, just a shower and a comfy bed. Incredibly clean, and the housekeeper was nice enough to run out to the parking lot with our forgotten body wash. Breakfast was a good value. I would stay again if in the area. Be sure to ask for a hair dryer when the reception desk is open.

Arrived after 9pm so had to use auto book in machine to obtain room number and door codes. Easy to follow instructions in English. This is a modern hotel with a well lit secure car park. The large room was basic but came with air con, a large flat screen tv and a shower room that would put some 4* hotels to shame. Breakfast starts at 6.30am on weekdays and 7.30am at weekends. We'd taken the Saturday pm cross channel ferry and just needed a bed for the night before setting off early the next morning. This hotel is excellent value and surpassed our expectations. I've already booked for two more trips.