Best Western Hotel la Mare O Poissons

We only stayed one night everything was OK although the kettle first work.

Arrived late and left early following ferry journey. So we didn't experience all the hotel had to offer. However the room was comfortable and well appointed giving us a good night's sleep. Breakfast was good. Very convenient for the ferry and would stop again

Hotel was modern and clean. Rather expensive for the status of the hotel but no complaints except no recognition of Best Western diamond status. Comfortable room and bed. Good parking and close to ferry port. Restaurant next door. Village and shops short walk.

Ask for ground floor room because the upstairs rooms haven’t been renovated. The toilet didn’t work and it was old and tired looking. Room 31. We asked to be moved. Room 2 is great. Good value. Excellent restaurant next door for lunch and dinner. Hotel has very nice staff. Breakfast excellently presented. Even decaf coffee! Nice little pool and place to rest in garden. Loved our stay for five days.

Stayed here for two nights in June 2024. Great staff team, good clean room, lovely and quiet, easy to find and free parking. About 20 minutes walk past the Church to Av. de la Mer and the beachfront and about 10 minutes to the bars around Le Phare. Enjoyed staying here, would do so again and would definitely recommend.

Staff are very friendly and efficient, the room was clean and comfortable, and breakfast was excellent. We've stayed here on numerous occasions on the way to or from the UK by ferry and it has always been reliable.

We have been using this hotel for many years and have witnessed a sad decline in the services available, for example the restaurant closing, breakfast being unavailable and the bar being closed. Also, the previously welcoming staff have been replaced by others that are distinctly unfriendly and give the impression that they don’t really want to be there or cannot be bothered to deal with any visitors and their requirements. Sadly, this decline would seem to be terminal which is a great shame as the hotel being close to the ferry port it was an excellent place to stay on passing through. It cannot now be recommended for any services or facilities visitors may want and is best avoided in future.

TWe booked the hotel as a nights stay before taking the ferry. We wanted a clean hotel with WiFi and simple meal at the end of a long drive. This hotel advertised all of these things. When we booked the hotel it showed they offered food in the evening. On check in I spoke to female manager/ receptionist in French. My French is good and I had managed all holiday to not only converse about basic things but also make small talk. I tried to engage with the woman on reception but she was very rude and didn't want to chat accept tell me the basics of our stay. This was very different to the the way she was with other guests both before us and after. They were French and we were British. I can't see how else we could have offended her. I enquired about wifi and food being available in either a bar or restaurant and she snapped at me that they had no restaurant or food on offer. She said the nearest place to get food was either Carrefour or to go into Ouistreham. I was told there was no WiFi. We went to our room to try and find out if we could get some food delivered or the nearest restaurant we could walk to as we didn't want to drive again. Our Son who was staying with us is disabled and needed to eat. We had very little phone signal so couldn't search for food options. I went back to reception to see if I could get better signal and while I was sat there a French family were asking the same receptionist if they had WiFi. I over heard her say they had a problem with the phone lines and there was no WiFi in the rooms but they could have the password so they could access Internet in foyer. She did this repeatedly for French guests but told every British family there was no WiFi in hotel. I managed to find a local shop that I could easily get to and buy a picnic for my family. I rushed out before they closed and when I returned I was told I couldn't take food or drink to the hotel room (sandwiches and bottles of drink, nothing messy). If we wanted to consume the food we would have to go outside. I went outside and waited for my family to join me. While waiting numerous British families walked past me and chatted saying they were going to find restaurants because the rude receptionist had said they didn't do food at the the hotel despite thinking it did. My family joined me and we ate outside. When we had finished and were getting ready to go back to our room we were disgusted to see that inside there were several French families all tucking into meals that

The hotel is modern and clean, tge staff are exceptional. Ideal overnight stay for the ferry. Only a 15 minutes walk to bars and restaurants. Lovely, small swimming pool. Plenty of choice, hot and cold fir breakfast.