The Coach House

We have stayed at this hotel a couple of years ago and were impressed with restaurant and bar. on booking for a weekend (3 nights) we were not able to take breakfast on the Sunday morning due to our early start on a rally on the ranges. We hoped when we arrived we would be able to book breakfast for the Saturday and Monday morning but no staff around at all. We also wanted to book in the restaurant but couldn't. No room refresh during our stay, had to make do with one hand towel and 2 bath, just enough milk and coffee/tea to make one cup each per day. Shower was no better than standing under a watering can with lukewarm water. Better advertising of your facilities is needed, so guests can make their own mind up. Even if there was a vending machine in the entrance that may help with people who would like a drink when your bar is closed as the water in the rooms not pleasant to quench ones thirst.

Do not stay at this hotel in low season as the place is basically shut down. We were there in late September and we were the only guests. The restaurant was shut and the only staff at the reception left for the night . We were told to enter by a side door which was kept open. It felt like being in a ghost hotel, especially since it faces an abandoned building with broken windows. To be fair , the room was clean but small and the attendant at the reception was nice and helpful.

We stayed for two nights on bank holiday weekend 2024. The hotel was lovely and staff were brilliant. Food was delicious. Unfortunately we only had one complaint. We went out on Sunday for the day as we knew we could not eat at hotel. When we returned to the hotel we were shocked to find we were locked out. Seemingly there is a way in but we were not told about it. We tried to ring but got an ansaphone, seemingly you have to ring the bell to get in. we eventually got in and member of staff told us that the hotel was closed today. We came back hoping to have a drink in the bar but the lad said I can get you a drink but I will be going soon, so we were quite shocked that there would be no one in the hotel that evening. I was quite rattled that there was no staff on and we were there on our own. This was extremely disappointing on a bank holiday to find the hotel closed and locked with us inside. I think this should be explained on the website.

My boyfriend and I were really impressed with the Coach House in Otterburn. It’s in a beautiful location and the inside of the hotel is very nicely decorated and was immaculately clean. We stayed in room 10 which was a very pleasant ground-floor room just off the main dining area. The bed was comfy, the bathroom spacious and most importantly, the room was kept lovely and clean. Food in the hotel was absolutely delicious and was to be commended. We both had leek & potato soup to start, followed by cod, and both were fresh-tasting and worthy of any fine dining restaurant anywhere. For breakfast the next day we had scrambled egg and smoked salmon on sourdough and this was just as nice, along with a good range of cereals and yoghurt that we helped ourselves to. Lastly, the service we received at check-in and while dining in the restaurant was brilliant. Amy was lovely and made us feel very welcome, as was the young man who was also serving whose name I unfortunately didn’t get. They are both an asset to the place. I’d highly recommend the Coach House and look forward to coming back sometime.

We stayed here for three nights and really enjoyed the experience. On the first and last evenings we dined in and on both occasions thought the food very good. Breakfasts were excelent. Our room was clean and had clearly recently been refurbished with new carpeting etc. All in all a very good choice to stay if you want peace and quiet.

Lovely hotel, staff extremely welcoming and food delicious. Owner Paul, couldn't do enough to help us and waitress in bar was very cheerful and chatty. The room was comfortable and warm and we were located within easy access of outside door as we had a puppy with us.