Holiday Inn Express & Suites Ottawa West - Nepean

We had 2 fire alarms in 2 days, nobody told us when we’ve made the reservation. Fiest time ppl we’re afraid , we had to go outside… NO STAFF explain nothing to us for too much time. I asked at the front desk and the woman there just ignore me. The other woman that was there didnt either explain I had to asked what’s going on is it a practice or not ? Ppl were actually afraid… She told yeah in the most nonchalant way. Also when we arrived, there was still hair and stuff in the bathroom that I had to remove. Ive check in early I must say but they told it was ok that the room was ready. Clearly it was not 100% clean. Breakfast is very VERY basic. I had to told front desk that coffee was empty… Plus, the first guy that welcome me at the front desk was not sympathetic. If you have the budget to go elsewhere just do it.

Nous avons passé qu'une seul nuit, mais tout était parfait. Très propre, là courtoisie des employés était très bien.Nous n'avons pas eu le temps d'essayer la piscine, mais elle a l'air bien. Pour ce qui est du petit déjeuner c'était comme si on mangeait au restaurant. Beaucoup de choix pour tout le goût. Je vais y retourner certainement et je le recommande.