Basiliani - Cdshotels

Ottima spa, personale preparato e gentile

A hotel on the outskirts of Otranto that could be so much nicer than it is. The hotel and rooms require updating as they are looking tired and dated. The room has little in the way of drawer storage, with a real lack of drawers to store clothing. It does have a wardrobe but not all clothes can be hung on a shirt hanger. The hotel is spread over a large area, having five “wings” and is built on very sloping terraced ground with many, many, step’s and whilst it has some small lifts it is an impracticable place for older or infirm guests. The hotel itself has a dining room which serves breakfast and dinner. The breakfast had no variation and was very limited. The restaurant offers a set evening dinner, but not a la carte options, so a walk into Otranto to find such restaurants is the norm. There is one small hut on the side of the pool that serves drinks in plastic cups and some snacks. This is where the hotel really lets itself down and could be so much better. The hotel has a bar in the reception area and a wonderful bar area in the landscaped front of the hotel which would be such a nice and relaxing place to take a drink but neither are open or used. Strangely, the staff advised that “these are not open because it’s summer”. If you want to take a drink in the evening it’s a case of purchasing one at the pool shack in a plastic cup and finding a sun lounger to sit on (in your evening clothes). The hotel could and needs to do so much better. It’s a real shame as the hotel seems to be “locked” in a time bubble.

The location was perfect, the facilities were spot on ( room cleaned every morning and fridge topped up) The breakfast had everything to offer ( you won’t go hungry) The staff to be fair were brilliant , Antonio is a gentleman met him each day while there and also Fabrizio. Two gents

All the staff have been excellent “friendly and professional at the same time”. We enjoyed the SPA. I liked the warm pool with a wonderful view of the park. After that, we had a very satisfying dinner. The pistachio’s cheesecake was delicious.

Getting to your room, the swimming pool, the reception or the SPA is a real obstacle course. The rooms are old, dirty, poorly equipped. I feared for my safety several times. The staff speaks very poor English, it's a hotel recommended for Italians and the 4* classification is not justified. Elsewhere in Europe the hotel would hardly have 3*. The breakfast is not acceptable for a hotel of this category. In short, a real disappointment. I do not understand the positive comments on which I relied to book a room.

We have just returned from a ten night stay at the hotel. Overall it was better than I was expecting due to some reviews. We stayed on a bed and breakfast basis and breakfast was basic with more choice of cakes and pastries than cheese and meats. The breakfast staff were not really pleasant at all. Not even a good morning welcome or smile from anyone except the girl who was usually on pastries. All the other staff were lovely and reception helped us when we had problems with trips booked with TUI. They didn’t inform us that they were not in English until we were at the resort! The pool was lovely and beach towels were provided. There was not much variety of food at the pool bar but what they had was nice. I did not like the design of the balconies at all. They are basically just an extension of the room with a large opening instead of a window. It was really like a cell and we didn’t use it at all. We paid extra for a superior room and the balcony and it wasn’t worth it. Not the hotel’s fault - just a design fault I believe. Otranto is beautiful and the hotel is only about 10-15 minutes walk or 10€ taxi ride. The hotel has lost a point for me due to breakfast and the staff and also the horrible balcony. The room and hotel were really very clean.