Borgo Del Tempo Ritrovato - Luxury Relais in Puglia

Booked and paid for a 4 bedroom trulli, for a family holiday for 6 adults, which was confirmed on booking confirmation. On arrival we were shown to a 2 bedroom trulli with a further bedroom in a converted outhouse. We obviously did not accept the offered accommodation and were left after 2.5 hours of arguing at 6.30pm on a Friday to find alternative accommodation. Which. For 6 adults, at the height of summer was not easy but eventually found a hotel with enough rooms to accommodate us but at a much greater cost. Eventually got our money back from them for our booking but we lost over £250 due to credit card charges, had also booked an in trulli chef through a company introduced by them which had to be cancelled incurring us in another £300 of costs, which they have ignored my emails requesting this to be reimbursed. I can honestly say that in all my years of travelling I have never been treated in this way by any company or individual and would strongly recommend they be avoided at all costs.

It took us a while to navigate to the property via Google Maps. After a few scenic turns, we found the resort manager waiting patiently on the main road to lead us to the property via a narrow (drive carefully) private road. We booked the accommodation during the low season and were the only resort guests. It's just the two of us, but the chef prepared a sumptuous breakfast spread enough for ten people! As the only guests, we are very well looked after during our stay—an unforgettable experience. P.S. The view from our room is breathtaking! Go check it out yourself.

Posto meraviglioso! Trulli restaurati abilmente nel rispetto della loro essenza ma dotati di ogni confort! Personale molto cordiale e buona colazione!