Gæstebruger
11. april 2025
We had a very disappointing experience at this hotel. I had booked two rooms , but upon our arrival around 1 AM, we were informed that only one room had been allocated. The hotel staff admitted that one of their team members had assigned just a single room without even checking
When we requested the second room, they told us that all rooms were fully occupied and they couldn't accommodate us at this property. They then arranged for us to stay at another hotel, which turned out to be extremely basic — the bed was covered in dust, and the air conditioning wasn’t functioning properly. This caused us significant discomfort and inconvenience.
When we asked for compensation, the staff refused outright and began arguing with us in a rude and unprofessional manner.
Please be cautious and stay alert when booking with such properties,
Oversæt