Red Roof Inn Kalamazoo West - Western Michigan Univ

Booked here just to spend the night while passing through, based on the pictures and positive reviews. Unfortunately this place is a disgusting pit of a hotel. Firstly they'd apparently overbooked their hotel for the night, leaving 12 reservations and 3 rooms left by the time I arrived. I arrived around 10pm that evening, and would not have appreciated trying to track down another place. Of course, perhaps staying elsewhere would have meant a hotel that was not foul in every way. Room was filthy, mattress boxspring was stained, sheets had pink stains on them, presumably nailpolish? The bathroom light flickered constantly. The shower curtain was stained brown at the bottom. There was mold in the shower/toilet room. Everything was filthy or broken. The alarm clock was busted, the phone had half the buttons removed. Hotel is clearly operating an extended stay business, thus the long term residents there treat the grounds like their home, which means you'll get to enjoy walking past plenty of people out on the balcony smoking or getting high on the way to your room. I'm not precisely sure how bad some of these units had to be where you could detect a foul scent on the *outside* of them, but it was there. We spent a wretched 10 hours there and then hit the road, and we'll never be back. Don't be fooled. The worst hotel I have ever stayed in.

Was one of the best stays of my life! Friendly staff all around from housekeeping to front desk. Great place for animals and kids, I have my cat and dog and child and they were very accommodating. Plus’s the coffee is amazing!!!!!!!!!!!!!!!!

I've really enjoyed my stay here at red roof inn Kalamazoo West location, the staff has been so kind and helpful, the rooms are very clean, and the bedding and towels were new and fluffy. The grounds are kept up on and it is a wonderful place for pets.

I found the customer service to be very helpful. They're helpful with giving accommodations as needed. They have clean linen and give toiletries as needed. I absolutely have 0 complaints about this hotel. I also love the free coffee. My overall stay was great.

My overall stay at Red Roof West has been one of the most memorable stays. The staff are very friendly and courteous to the guests needs. They are available if there's anything that's needed. They greeted us very properly. Room was clean. Had clean linen. I would recommend family and friends to the Red Roof West location any time. Thanks Red Roof West for making our stay here very comfortable and memorable.

I went for a business trip. It was very quick getting checked in and had no problems. Making a reservation might’ve been easier but it was still pretty quick. The place was clean and very well put together. Would recommend for business trips.

This place had decent reviews. It is far from decent. Another example of places paying people or asking friends to write favorable reviews because theres no way people made an effort to log in and write a glowing review. The room stank of years old smoke covered up with very strong perfume. The entire night was slamming doors and loud voices. The coffee was cold and weak and it was overall a miserable night.

Room smelled like an ashtray, had paint scraped off bathroom door, and mismatched toilet lid which left the innards exposed. Left maid a tip since it was very clean, but management needs to invest a little for maintenance. Even though I plan to return to the area I won't stay here

This is the best budget friendly hotel in Kalamazoo that I have found. Pets stay Free. They have a fantastic rewards program. They have hair dryers iron and ironing boards and coffee makers microwave and mini fridges in every room. I haven't found this type of service as far as the front desk goes anywhere. The staff is absolutely fantastic I recommend staying here as I know I will be staying here again