Yamatoya Honten Ryokan Osaka

I want to express my sincere gratitude for the outstanding service provided by the front desk agent during our stay. The lady from Hong Kong went above and beyond to assist us when we inquired about local dining options. Not only did she recommend excellent places to eat, but she also took the extra step of using Google to search for more details and provided us with clear directions. Her kindness, professionalism, and commitment to making our stay enjoyable made a significant positive impact. Exceptional service like hers deserves recognition, and I highly recommend her assistance to any future guests. Thank you for making our stay truly memorable!

Good location for shopping and bus to/from the airport

The most gorgeous typical Japanese hotel I have ever lived in. Keys needs to be submitted to the front desk when you are planning out which I had never seen and imagined. Unbelievable near the bustling street of Donton. And some unexpected Izakayas you may visit.

I am in the hospitality business. Renovation costs in Japan are extremely high, and I imagine that this place has the same problem as many other small hotels. i.e. it is too expensive to do a full renovation. This Ryokan would have been much more expensive when the decor was new, as the rooms are very nice with ensuite shower and toilet. My room was in very good condition. Furthermore, the Ryokan is in the heart of the city, a 10min walk from Nippombashi or Namba Stations. Now the carpets and decor are shabby in places, but not the rooms, so for the price that I paid, I consider it an "excellent" stay. The staff were kind and professional. The Ryokan is right on the water's edge, and if the area directly next to the stream were kept clean and beautiful, the location would be fantastic, and much more expensive. Unfortunately, the streams that run through Osaka are dirty, and what could have been an incredible asset is instead a neglected, dirty and ugly "water corridor" instead of a beautiful and green area to enjoy refreshments right next to the water. Perhaps someone from Osaka Tourist Board or Osaka Government will read this review and consider a major renovation and clean-up of these water-courses that criss-cross the city of Osaka. They could become Osaka's greatest asset.

這個酒店真是一言難盡啊，本來是想體驗一下榻榻米住宿的，到了發現其實這就是類似國內的“權金城”，好像大部分日本人是來洗澡的，然後在這歇一宿，對像我們這種旅遊接待的，感覺不像個賓館，整體很舊，但是很乾凈，洗髮水沒有護髮素，問前台一位不苟言笑的日本中年男人，回答是洗髮水和護髮素合二為一了，反正對於我這長髮的人來説，洗完乾乾的，廁所幾十年前的樣子，但是很乾凈，這個無所謂的，但是屋子裡麪的電視機和抽紙盒這些地方很明顯能看到很多灰，感覺這屋子很久沒人住了似的，再説被子，這個套子根本套不住，睡到半夜，被子裏和皮就分離了，而且被子上面顯而易見的污漬，孩子説看着噁心，衹能湊合了，最重要的是這個房間超冷啊，空調不給力，靠一個取暖設備，看着很臟很舊的設備，而且聲音是巨大，晚上不得已要把它關掉，要不根本沒法睡，衹能説這個真是屬於旅館，別要求啥，地理位置確實好，而且前台有中國服務員，溝通方便些

我們住了三天，分別換住了三個房間，酒店的被子真的一言難盡，看着不乾淨啊，第三天更誇張，房間空調不制暖，我們找工作人員，他們説滿員了不能換，直接拿個 插電的採暖機器