The Park Front Hotel at Universal Studios Japan

I recently stayed at this hotel in Osaka and, while the property itself is commendable, I had a very disappointing experience with a front desk staff member named Sears. When I politely asked to borrow a pen to sign some paperwork, rather than assisting me in a courteous manner, she reacted with clear irritation, rolling her eyes and displaying a lack of professionalism. This behavior continued when I asked her a few questions, and it was evident that she had no intention of providing the friendly service one would expect from a hotel of this quality. It was disheartening to witness her treating not only myself but also other guests in a similar disrespectful manner during checkin. This experience significantly tarnished an otherwise enjoyable trip. I strongly urge management to address this issue as customer service should reflect the high standards of the hotel. Unfortunately, this was one of the worst front desk experiences I've encountered. I hope future guests do not have to deal with similar treatment.

Fatastic location. Very clean hotel and comfy bed. Family mart in hotel , very convenient

Excellent location if you're going to USJ a@@and you can't get any closer than this hotel! Great for families especially with young kids and elderly, so in any situations, kids / elderly can go back to the hotel with an easy walking distance.