Henn na Hotel Osaka Shinsaibashi

We had the best time here! The room was perfectly sized to fit us and our suitcases. The bathroom and bath were great to have the proper Japanese wash. USB outlets made it easy to charge our devices and the downstairs lounge was perfect to stop in for our delicious breakfast onigiri, midday snack or nighttime drinkies. Staff were so helpful when we arrived early so we could store our bags and immediately go sightseeing. Location is great and you’re so close to shopping and eating places as well as the train station nearby too. The icing on the cake was the cool animatronic dinosaurs at check in. Cannot fault my stay here at all and will definitely come back here next time I’m in Osaka.

Not recommend for family trip. Hotel asked for extra additional fee upon check in and the reason is a child with six years old should be counted as adult to charge. This is rude and unreasonable in all. Btw the hotel reception lobby is simple and crude. There is no hotel staff on duty to serve. Reception lobby area is totally light off when we coming down to ground floor and look for extra pillows at around 11.30pm something. This is scary especially for ladies. Guest room is tiny, no bottle water provided and no clean up of bed quilt and cups. Overall the services quality is below average.

Got room on 2nd floor all good except so many dust. 1 flaw that made me almost gave this 2 stars is there were 3 drops of pee on toilet without cleaning when we first enter the toilet. I have to clean it myself with tissue and alcohol, since I need to use it right then and can't wait for room service. Location is great, room is bigger than others in the same rate. Breakfast is good but not great with 2 Onigiri, miso soup, bread, yogurt. I might consider to come back again.