Super Hotel Subway Tanimachi 4-Chome Exit 6

Non-smoking 예약했는데 방이 없다고 smoking room 을 배정하였습니다 3일간 고통이었습니다

フロントで予約が確認できずに、携帯の予約完了メールを見ながら新たに部屋をとってくれました。その際にお二人の従業員さんが「楽天じゃない予約なのでわからん」と話してるのが聞こえました。聞こえないようにしてくれないとちょっと心配。 禁煙ルームかどうかもまちがえましたし、隣のお客様は駐車場の予約でミスがあったらしく、そのやり取りがちょっと不愉快な会話でした。夕方には部屋の清掃のことでお客様とフロントでもめてて、、、、ミスが多いのはホテル宿泊では初めてでした。 勝手な意見ですみません。

Having previously stayed at Super Hotel in Shinjuku, Tokyo, we decided to use this chain for our trips to Osaka and Yokohama. We arrived at the hotel and we were quickly checked in. It seems that most of the staff did not speak English, which we did expect, but unlike Shinjuku and Yokohama, nothing about the hotels facilities were advised in English on a card, so we had to figure everything out for ourselves. The room itself was small, but comfortable. Breakfast was quite poor for the options provided. We went down at 8.30am on the Sunday to find 3 bread rolls and last parts of hot Japanese noodles etc. On the Monday, we went down around the same time to find that breakfast was just finishing up. We found out later that breakfast stops at 8.30am - something that was not made aware to us and different timings to that of the other two hotels. We gave up on hoping to have a decent breakfast for the rest of our stay and just picked up some pastries from the nearby 7/Eleven. On the 4th day, we came back to the hotel at around 2pm as we wanted to drop some shopping off. There was a note on the sliding door in English that it was not possible to enter the rooms due to cleaning. Through Google translate, we checked with reception who indeed confirmed it was not possible to enter the room, even after checking our room number. So if you want to go back to your room at any time, it seems it's not possible between 10am and 3pm. We were woken every morning by nearby building works. While it's not the fault of the hotel, most hotels I have stayed in have advised of any expected disturbances. The location is good, but I am not sure if I would choose to stay here again based on the breakfast choices, lack of communication and no access to your own room within your own time.

大通り沿いに看板が見えますが、入り口は一本裏になります。シンプルなビジネスホテルでした。カギはなく、暗証番号を入力して部屋のロックを解除するタイプでしたが、結構電子音がするので夜はやや響きます。部屋タイプおまかせの一番安いプランだったので部屋に入ったらいきなりベッドという変わったつくりでしたが、朝食込みでコスパはいいです