Smile Hotel Premium Osaka Higashishinsaibashi anmeldelser

The main reason choosing this hotel is because near to Doton plaza ( bus to Kansai airport). Like their laundry room (vending machine) as they hv separated male and female , and there are total 5 washing machine and 5 dryer. The space is considered spacious compared to other hotel, but bed is small double bed, which is very uncomfortable. The amenities are very basic. We able to open two 28” luggage in the room at the same time and can keep under the bed frame. There is elevator (through carpark) from subway if you bringing luggages.

This is the worst hotel I’ve ever stayed in Japan. I stayed in there during the New Year Holiday from 1 Jan to 5 Jan, my husband get high fever in 40 degree Celsius, I go to the front desk to ask the staff to help me reserve an appointment in an local clinic, but none of them is willing to provide help, they asked you to go to the public phone booth to make reservation by your self, their official answer for your help request is “ the hotel doesn’t provide reservation service”, which is totally nonsense, I can’t believe I will be treated in this way in Japan, the staff in this hot got no sympathy. Some of the staff are people from the Middle East, but they just pretend they don’t speak English, I am very disappointed. Moreover, they give me only one key for a two people room, I am so inconvenient that I can’t go back to my room by myself. Also, house keeping is provided one time in three days, if you don’t ask them to do so, they don’t even bother to come up to clean your room.