ANA Crowne Plaza Osaka anmeldelser

The hotel itself is fine and comfortable. I was just disappointed that using the pool cost an extra 1500 yen. I’d booked the hotel to be able to use the pool but didn’t see the information that it would cost extra. The pool is actually not in a great state of repair either. Also, my plans changed and I wanted to extend my stay but not only would I have had to change rooms (small inconvenience that didn’t bother me too much) the room rate went up considerably. More disappointment. I changed hotels and actually much prefer my new (cheaper!) place.

Very beautiful hotel and nice service I always rest here every time that come to Osaka.

Clean and recommended. Locating in city center.

We were affected by the recent Typhoon Lan which hit Osaka and we were not able to make it to the first night of our accommodation (all Shinkansen trains and flights were cancelled). Unfortunately despite our pleas and given the circumstances, the Crowne Plaza reservations Team were unwilling to provide any form of refund for that first night. Simply replying ‘it doesn’t matter, the price is non refundable’. I will be sure in future, never to stay or recommend a Crowne Plaza hotel again given their lack of empathy.

hen bucuo

Noisy rooms , closer subway is 15 mjn walk . Staff was very polite and helpful .

Good place

房間很小説是26平，感覺衹有不到20。快2000一晚的五星級酒店，沒有拖鞋？浴衣如此薄如此廉價？床頭沒有插頭？房間裏的凳子破成這個樣子？但是該説不説，早餐好吃，設施齊全，健身房桑拿游泳館都有

非常滿意，尤其是前台會説中文的日本小姐姐，入住快速順利。設施也可以，最起碼乾淨安心

地理位置還可以，基本步行10分鐘就能到梅田阪急！ 房間蠻大的，在日本屬於很大的了！但設施設備有點陳舊了，畢竟老酒店了，那麼多年下來了，但保養的還行，房間朝南，城景不錯！ 入住辦理要在下午三點之後，有點晚了！

這是我在大阪住過最大的酒店。 乾淨，安靜，每天會打掃。 前台服務人員態度非常好。 酒店離電車站不願，很方便。

房間算大的，咖啡還有茶包，還有洗面奶呢，一應俱全，主要是交通方便，周邊很多店晚上熱鬧！

大阪全日空皇冠假日的服務水準令人大跌眼鏡。從抵達的那一刻起，便被工作人員的冷漠態度和機械流程消磨了所有期待—— 打票機器故障導致長時間滯留，卻無人主動協調解決，全程僅一句“系統問題，請等待”便將客人晾在一旁。期間多次詢問進展，工作人員要麼低頭操作不予迴應，要麼用“已經在處理”敷衍了事，毫無服務意識可言。 更令人不解的是 入住與退房時間的嚴苛規定：必須下午2點後入住，即便當天酒店入住率不高，也拒絕提前半小時辦理；退房時間卻精準到上午11點，多一分鐘都需加收費用。這種“一刀切”的政策完全不考慮旅客實際需求（如早班機抵達、行李寄存等），流程僵化到令人窒息，甚至不如街邊民宿靈活。 除了服務硬傷，客房體驗也乏善可陳：設施陳舊、隔音極差，走廊噪音清晰入耳；所謂“皇冠假日”的品質感盪然無存，徒有虛名。若不是打票機器故障暴露了服務短板，或許還會誤以為這是一家“標準化冷漠”的快捷酒店。總結：花着五星的價格，享受着不如經濟型酒店的服務。工作人員態度傲慢、流程死板、應急能力為零，完全背離了“賓客至上”的酒店業宗旨。若非必要，強烈建議避雷；若選擇入住，務必預留充足時間應對低效流程，並做好被冷漠對待的心理準備。這樣的管理水平，實在愧對品牌招牌。

乾淨，服務好，熱情，周邊便利吃的喝的交通都很棒，附近還有很大的商場，買奢侈品也非常方便