The Ritz-Carlton, Osaka anmeldelser

Our stay at this Ritz-Carlton was very disappointing and did not reflect the standards expected from the brand. While the property itself has potential, several issues made the experience feel far from premium, especially at this price point. Many basic services came with unnecessary extra charges — including late check-out and even access to the spa and sauna, which were surprisingly limited despite being paid extras. Basic amenities like skincare items weren’t provided unless requested, and room essentials like shopping bags were missing. Worse, the staff often seemed unfamiliar with hotel policies — they told us breakfast wasn’t included despite Club Lounge access, which was confusing and frustrating. Food allergy handling was poor: instead of offering an alternative, they simply removed the item, leaving one guest without food during afternoon tea. The Club Lounge was particularly underwhelming. The service was very slow, the alcohol selection was shockingly low for a luxury hotel (with cheaper options than even a standard bar), and the staff didn’t even know the cocktail menu — guests were expected to guide the bartender. To be fair, some staff did try to make things better, and we appreciated those efforts. However, the overall experience — especially when considering the price paid, the quality of service, the limited lounge offerings, and the minimal amenities — still falls far short of what should be expected at this level. Few intentions can’t make up for a lack of consistency and true luxury service at that price point. Management needs to seriously reflect on these issues to ensure future guests receive the quality that the Ritz-Carlton name promises.

Overall is good. Just some weird sound/noise heard during the night. Welcome snacks and tea are delicious.

Amazing staff service compare to other hotels. Personalized concierge service I would highly recommend this hotel and will definitely come back.

We were disappointed. Not the Ritz Standard Service. We weren’t greeted by anyone on arrival we had to carry our luggage into reception. Checked in to the room, it smelled a bit off. We checked out a day earlier and again as we left no one was there to help with our luggage.

From the moment I arrived, I was impressed by the exceptional level of service, the attentiveness of your staff, and the overall comfort of the facilities. The attention to detail, the quality of the amenities, and the warm hospitality truly made my visit memorable. I also greatly appreciated the seamless check-in process and the impeccable cleanliness of the room. Please extend my thanks to your entire team for making my stay so enjoyable. I look forward to returning to Ritz-Carlton Osaka in the future and will certainly recommend your hotel to others. Once again, thank you for your excellent service.

Excellent service and luxury environment

We had good times in here , it’s nice specially club lounge with good views

Very nice Hotel good stuff a little outdated compared to the four seasons, but that being said it’s the Ritz so it was good. I do not recommend the Michelin star restaurant breakfast buffet very good. I would not come here again, but if you are into old vintage settings then this is for you, still giving up five stars but no comparison to the four seasons

Actually location is too far form the station. Btw the staff are friendly. Next time I will choose the other hotel rather than this

5 start hotel in Osaka, thumbs up to thier breakfast 5 star, great selections of good quality produce, down side is amenities is not up to expectations, Nespresso machine was not working ( finally got replacement thanks, try to extend: delay our check it but quickly got refused and said room taken - when next check in is actually 3pm

It is a bad experience, some drunker keep knocking the door, we try to get help from the receptionist, unfortunately no one come until long long time ago, not helpful at all

Very nice room with a breathtaking view. we stayed on the 26th floor. good location, very close to osaka station. good service. clean. I have no compalints. will stay here again if come visit osaka.

It’s one of the best hotels in Osaka, good location and service! Amenities a bit old tho but still rate it 5/5

I am really enjoyed during my one night stay in this hotel and the after service is really amazing and get really amazed by their service. I have left something in the hotel and they handled the lost good in a extraordinary way with sending message and updating with me once they have sent the item back to me.