The Osaka Station Hotel, Autograph Collection

设施：good 卫生：good 环境：good 服务：good very good

Perfect stay! The location is conveniently connected to the JR Osaka station and linked with many shopping malls and restaurants. The hotel is new and spotlessly clean. The staff is very kind and polite. Attention to details, free mini bar and offer a nice view. We will definitely return in the future.

Excellent location, nice rooms but can be a little noisy at times due to the trains. Staff are okay but can be a bit more accommodative. Late check out by an hour was refused. A baby was slightly unwell and wanted breakfast in the room so they packed breads and fruits but refused to pack boiled eggs. Couldn’t understand the logic. Nonetheless a good property.

For USD475 a night is level of service is quite disappointing. We stayed 4 nights at the hotel with our 2.5 year old toddler. Pros The location is amazing, the train station is right below the hotel, 1 station to the Kids Plaza and easy access to other attractions. So many restaurants options within the building or walking distance. Everything is connected by footbridges, extremely troller friendly. Appreciate the water bottle refill tap at the lobby of the lift lobby and the choice of amenities. Cons Back to the service, English at check-in and operator is limited. The most disappointing is house-keeping. 1) they really only just make the bed each day and clear the bins, no tidying of the room, not even clearing the room service from the day before. Unlike other this level of hotels, housekeeper will do a light tidy up of counter areas. Not for our experience! 2) even we hung up all our towels so they can be reused but each day we find our towels are replaced. Same for the slippers. 3) limited breakfast room service only two ¥9000 sets, and no Japanese options, only western. Over the in-room dining menu is western focus and limited. 4) the bathroom is very open design so not recommended if you are sharing a room with a friend. If one is having a shower, if someone rings the door you won’t be able to open the door as there is no door or dividers. 5) they said mini bar is complimentary on the introduction sheet but turns out is only for the first night If they can provide better service or lower the price I will stay again purely for its location.

dusty floor in guest room also the cleanliness of bathroom wasn’t up to luxury hotel standard, concierge didn’t help bring the baggage to room. check in service was professional, up to forbes standard, amenities were great, especially have their own brand of sake.

Looks brand new and nice rooms