The Osaka Station Hotel, Autograph Collection

For USD475 a night is level of service is quite disappointing. We stayed 4 nights at the hotel with our 2.5 year old toddler. Pros The location is amazing, the train station is right below the hotel, 1 station to the Kids Plaza and easy access to other attractions. So many restaurants options within the building or walking distance. Everything is connected by footbridges, extremely troller friendly. Appreciate the water bottle refill tap at the lobby of the lift lobby and the choice of amenities. Cons Back to the service, English at check-in and operator is limited. The most disappointing is house-keeping. 1) they really only just make the bed each day and clear the bins, no tidying of the room, not even clearing the room service from the day before. Unlike other this level of hotels, housekeeper will do a light tidy up of counter areas. Not for our experience! 2) even we hung up all our towels so they can be reused but each day we find our towels are replaced. Same for the slippers. 3) limited breakfast room service only two ¥9000 sets, and no Japanese options, only western. Over the in-room dining menu is western focus and limited. 4) the bathroom is very open design so not recommended if you are sharing a room with a friend. If one is having a shower, if someone rings the door you won’t be able to open the door as there is no door or dividers. 5) they said mini bar is complimentary on the introduction sheet but turns out is only for the first night If they can provide better service or lower the price I will stay again purely for its location.

dusty floor in guest room also the cleanliness of bathroom wasn’t up to luxury hotel standard, concierge didn’t help bring the baggage to room. check in service was professional, up to forbes standard, amenities were great, especially have their own brand of sake.

It's convenient to travel to other places.

這次體驗了38樓特別房型，類似於國內的行政房。即一日五餐，外加30樓有熱湯泡。 體驗下來，貴有貴的道理。 1、服務：好到沒話説，情緒價值拉滿。本來想着日本一直是15點入住的，沒想到這次13點到了之後38樓辦理入住後馬上給我們房間了。38樓的服務員都是年長的大叔，英語很好，很有氣質，給我們講了遠處的山脈和可以看到伊丹機場起降的飛機。 2、環境：38樓很安靜、酒廊可以遠眺半邊大阪，心情極好 3、房間：床品舒服，不用自己帶睡衣了，因為很舒服。備品可以，還配了面膜，polo洗護4件套。minibar免費。唯一的槽點是隔音，會聽到樓下火車的隆隆聲，建議自備耳塞。我睡的晚12點之後，聲音小了。 4、餐食：早餐、下午茶、晚餐，都是使用了38樓酒廊。從早到晚都有香檳、酒，晚上17點-19點的酒更豐富。早上有魚籽海膽飯，魚籽鮮海膽甜飯糯嘰嘰100分的好吃。晚上更厲害，直接龍蝦（甜美有彈性的品質）、鮑魚（軟糯有嚼勁）、牛舌，都是自助的，另外還可以單點和牛牛排、龍蝦麪啥的，但我覺得自助的更好吃。早餐晚餐均有魚子醬。全天候都有麪包，他們家的麪包真的絕絕子，我每天衹能吃兩個，最後臨走前在1樓自費買了同款麪包帶回家。如果下次有機會，我還會去的一家酒店，可以無腦入住

總體還蠻好的 位置非常方便 就在Jr大阪站上面 樓下商場有很多吃的和日本特產 附近商圈很多東西 從高奢到小眾都有 我們定的轉角房 還蠻大的 2大2小算是日本比較ok的房型 小朋友有配套睡衣+牙刷沐浴用品 蠻可愛的 就是櫻花季價格比較高 平時價格一半不到

除了價格偏貴，其他都很滿意。無敵夜景，早餐刺身和牛暢吃，水療也很好。服務人員的素質極佳，沒有過分問候.又十分貼心。