Hotel Montchalet

We stayed here with our family and had 3 suites. The property is nice and most of the staff are great. The issue we had was when our grown daughter and her husband had problems with the air conditioning and their suite not getting cold. They called the front desk and the staff attempted to fix the problem and gave them portable units. The portable units did an insufficient job cooling the place. The following morning our daughter went downstairs to the front desk to discuss what could be done, and immediately out of the back room a woman walked out SCREAMING at them! She said she was the manager, and would not let them speak. The worst part of the ordeal was that we found out that she WAS THE OWNER, so we know there will be no action taken to correct this abusive behavior. The only reason we did not give a worse review was that the staff apologized for her behavior and one staff member commented that they had never seen anything like this in all their years in the hospitality industry. Our family vacation to this supposed 5 star hotel went from something we all cherished as a family to one of disappointment. I should never in good conscience recommend a hotel/resort where the owner is mean and abusive to guests. Bottom line is it’s impossible to fire the owner, and therefore we will never return!

My family and I had an amazing 2 nights at this luxury boutique hotel and cannot recommend it enough (we were bummed our British Airlines flight delayed us a night- bc the hotel is that great!) The staff is super courteous and welcoming. The room was large and extremely comfortable. The amenities were great! All the expectations you’d want in a luxury hotel. The cons: our shower room has no door. This was uncomfortable for my pre-teen daughters. The guests jacuzzi is small. Only fits around 4 people. And the menu could use more options. Despite these minor cons, we will definitely make this our go to spot for Ortisei.

The hotel is small but very well curated. I got the room with the cinema and jacuzzi and I must say it was a great room, and very comfortable. Apart from the heating which we could not lower so it was very very warm and we had to sleep with the windows open. The staff was friendly especially the staff that would bring us every day to and from the ski lifts. The service was great. We were there for New Year's and we did not opt to join the Gala dinner, but they forgot to mention that if you did not join the dinner you would not be able to eat since restaurant and bar were all taken for the dinner. So we ended up eating in our room - having to order from the room service menu. They even charged us for it when we paid half board...it would have made sense if they either made it mandatory or they make sure to take care of those guests that do not want to participate...We were very disappointed by the food, with the money you pay to stay here you would expect a certain level but unfortunately it was quite mediocre and sometimes quite ridiculous ( my veal cutlet was like the sole of a shoe...) I save the best for last, at the bar we were told we could not play cards with our child (if every hotel in the world we have never experienced this - one would think they would want people to stay at the bar and order drinks..) since it was not "cool" to play cards in their bar when there are people ordering 1000 euros worth of champagne....Unbelievable..I have been to the best hotels in the world where people spend much more and no one dared tell us we could not play cards at the bar. Frankly even though the hotel is charming, and the rooms nice, that is where it ends. I would not return.

Let me start with the strong points: the small hotel is beautiful, it looks great from the outside, the bar has a coolness to it, the pool is gorgeous, the spa is of a high standard and the room that we stayed in was also very pleasant, with a jacuzzi outside and a sauna and haman. The beds are good, nice big tv. Everything you expect from a luxury boutique 5 star hotel. Lastly, the staff is very helpful and kind always with a smile. Particularly the drivers that bring you to the ski lifts and the sommelier are very attentive. Then the points that unfortunately drive my overall impression: First and foremost the food is very average, the breakfast is limited in choice and for an inclusive half board to have to pay 10 euros for avocado, no home-made jam, limited selection and variety of bread is below my expectations, especially as this hotel is quite pricy. The dinner is very disappointing in choice, variety and quality. We were there on new years eve and didn’t want to join the 300 Euro extra charge per person for a long sit, but preferred to do our own thing. Consequently, we were charged for the burger we asked for, which was added to the bill (despite our half board). The charge was only reversed after we asked. We didn’t feel particularly welcome on that evening. Then the bar man told us on the first day that we couldn’t play cards, because if someone cool would come in and order a 1000 Euro bottle of champagne they wouldn’t appreciate us guests playing cards in the bar. I found it hard to overcome my first impression of the staff at the bar, even though the rest of the stay they were very pleasant. So summarizing, despite the pleasant staff and the beauty of the hotel we didn’t really feel very welcomed and I find the price not in balance with what is offered, particularly the food.

16 room boutique hotel delivering a true 5 star experience. The hotel is up the hillside in Ortisei. The hotel conveniently provided free transfers to the lifts. Hotel is focused on gourmet food. The food is so good in the hotel there is no reason to go into town for dinner, when the best food in the valley is at the hotel. Service oriented hotel both in the restaurant and front desk. The hotel offers half board packages. And there is also a gourmet restaurant if you want to order alacarte. The rooms are elegant with lots of windows and wood and natural stone.

This is the coolest hotel that we have visited for quite some time! Just outside the heart of Ortisei it has an ideal location of being conveniently located but away from the crowds. Best to drive and they have their own covered carpark. Rooms are enchanting and the staff are all super nice. We got the suite with it's own hot-tub which was a special treat.